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Guest Experience Coordinator
Al Bandar Rotana & Al Bandar Arjaan by Rotana
Dubai, UAE
Full Time
Entry
Onsite
1 weeks ago
Front Office OperationsGuest RelationsCommunicationProblem SolvingOperaCustomer Service
Free
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Front Office OperationsGuest RelationsCommunication
About the Role
Al Bandar Rotana is looking for a Guest Experience Coordinator to facilitate guest arrivals and departures, coordinate with front office and other departments, and ensure memorable stays.
Key Skills for This Role
Front Office OperationsGuest RelationsCommunicationProblem SolvingOperaCustomer Service
Responsibilities
- Maintain effective communication with all related departments to ensure smooth service delivery
- Deal promptly, efficiently and pleasantly with any queries and resolve guest complaints
- Maintain good working relationship with all Front Office colleagues
- Ensure that the guest receives the accommodation he/she is expecting
- Coordinate with all Managers and Supervisors of Front Office to ensure daily operations run smoothly
- Coordinate with all other operational departments to ensure all requirements are communicated effectively
- Attend to all guest inquiries in a professional and helpful manner
- Ensure all arriving guests rooms are assigned prior to arrival or available for allocation
- Maintain up to date knowledge of all groups in terms of arrival, stay and departure requirements
- Ensure all guest billing is prepared prior to departure to avoid delays or discrepancies
- Ensure rooms control and room revenue controls are in place
- Ensure all accounting auditing practices are in line with company practices and governmental requirements
Requirements
- Degree in hospitality field
- Previous experience in Front Office Department within a hotel
- Fluency in both written and spoken English
- Immaculate personal presentation
- Ability to solve problems effectively
- Computer literate
- Knowledge of Opera is highly regarded
Full Job Posting
Job Description
- We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
- This position is based at Al Bandar Rotana & Al Bandar Arjaan By Rotana.
Key Responsibilities
- Maintain effective communication with all related departments to ensure a smooth service delivery
- Deal promptly, efficiently and pleasantly with any queries and resolve guest complaints that may arise
- Maintain good working relationship with all Front Office colleagues with particular emphasis on Guest Services and Front Desk
- Ensure that the guest receive the accommodation he / she is expecting
- Coordinate with all Managers and Supervisors of Front Office to ensure that daily Front Office operations run smoothly
- Coordinate with all other operational departments to ensure all requirements are communicated effectively and efficiently
- Attend to all guest inquires, that are directed to them, in a professional and helpful manner
- Ensure all arriving guests rooms are either assigned prior to arrival or are sufficiently available for the Front Desk to allocate upon arrival
- Maintain an up to date knowledge of all groups in terms of arrival, stay and departure requirements and communicate this with the department
- Ensure all guest billing is prepared prior to departure to avoid any delays or discrepancies
- Ensure that rooms control and room revenue controls are in place
- Ensure all accounting auditing practices are in line with company practices and governmental requirements, check audits and registration cards before sending them to accounts
Education, Qualifications & Experiences
- You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel.
- You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively.
- Computer literate and knowledge of Opera will be highly regarded.
Knowledge & Competencies
- The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as a high aptitude for customer care.
- You are an extremely proactive and ‘switched on’ person with an outgoing, charismatic and approachable character.
- You should work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi cultural team and guests alike, while possessing following additional competencies: Understanding Hotel Operations, Effective Communication, Planning for Business, Supervis
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