Guest Experience Agent - The Jeddah EDITION
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Key skills for this role
About the Role
Marriott International seeks a Guest Experience Agent for The Jeddah EDITION to handle guest requests via phone, email, and chat, operate the switchboard, and provide information about hotel amenities.
Key Skills for This Role
Responsibilities
- Answer, record, and process guest requests via telephone, email, chat, and mobile devices
- Operate telephone switchboard and process wake up calls
- Log guest requests into computer and follow up to ensure resolution
- Provide information about room features, property amenities, and local areas
- Process room service orders and record transactions in point of sale system
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift up to 10 pounds
Full Job Posting
Position Summary
- Answer, record, and process all guest requests via telephone, email, chat, and mobile communication devices.
- Operate telephone switchboard, process wake up calls, and direct calls.
- Log all guest requests into computer and follow up to ensure satisfaction.
- Provide information about room features, property amenities, and local areas.
- May process room service orders and record transactions in point of sale system.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
About EDITION Hotels
- EDITION Hotels combine boutique hotelier Ian Schrager, luxury service, and Marriott International global reach.
- Targets sophisticated consumers who value quality, originality, design, and service excellence.
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