Guest Experience Agent
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Key skills for this role
About the Role
Marriott International is hiring a Guest Experience Agent to deliver memorable guest experiences. You will handle check-in/out, address guest requests, and support operational needs.
Key Skills for This Role
Responsibilities
- Give guests a smooth check in and check out experience
- Address guest requests and complete reports
- Share highlights of the local area
- Process operational needs
Requirements
- Ability to stand, sit, or walk for an extended time
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
- Professional uniform, personal appearance, and communications
- Ability to maintain confidentiality and protect company assets
Full Job Posting
Position Summary
- Our jobs aren't just about giving guests a smooth check in and check out. Instead, we want to build an experience that is memorable and unique.
- Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
Key Responsibilities
- Process operational needs
- Address guest requests
- Complete reports
- Share the highlights of the local area
- Make transactions feel like part of the experience
Critical Success Factors
- Creating a safe workplace
- Following company policies and procedures
- Maintaining confidentiality
- Protecting company assets
- Upholding quality standards
- Ensuring professional uniform, personal appearance, and communications
- Stand, sit, or walk for an extended time
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
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