naukri
Guest Experience Agent Lobby
FAENA
KSA
Mid-Senior
Onsite
Discovered 3 weeks ago
Telephone call handlingPBX/switchboard operationGuest serviceProfessional communicationMessage taking and call forwardingEmergency communication
Free
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Telephone call handlingPBX/switchboard operationGuest service
Role Overview
The Guest Experience Agent - Telephone manages incoming and outgoing telephone calls and directs them to the correct departments or guests.
The role supports guest inquiries, internal communication, and smooth hotel operations.
Key Skills for This Role
Telephone call handlingPBX/switchboard operationGuest serviceProfessional communicationMessage taking and call forwardingEmergency communication
Full Job Posting
About FAENA
FAENA describes its culture as centered on art, culture, community, authentic hospitality, imaginative design, collaboration, and transformative experiences.
FAENA The Red Sea is part of the company's expansion into the Kingdom of Saudi Arabia.
Role overview
The Guest Experience Agent - Telephone manages incoming and outgoing telephone calls and directs them to the correct departments or guests.
The role supports guest inquiries, internal communication, and smooth hotel operations.
Duties and responsibilities
- Answer and handle incoming and outgoing telephone calls promptly and professionally.
- Transfer calls efficiently to the appropriate departments, guests, or staff.
- Provide accurate information and assistance to guests and callers.
- Operate and monitor the hotel PBX or switchboard system.
- Handle wake-up calls, message taking, and call forwarding requests.
- Record and relay messages accurately to guests and departments.
- Assist with emergency communication procedures when required.
- Maintain call logs and communication records.
- Support internal communication between hotel departments.
- Protect guest privacy and confidentiality of information.
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