Guest Experience Agent at InterContinental Residences Dubai Business Bay
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Key skills for this role
About the Role
InterContinental Residences Dubai Business Bay seeks a Guest Experience Agent to deliver personalized luxury service and create memorable guest journeys. The role involves welcoming guests, handling requests, and collaborating with hotel departments to ensure exceptional stays.
Key Skills for This Role
Responsibilities
- Welcome guests with warmth and professionalism during arrival and departure
- Deliver personalized service throughout each guest's stay
- Recognize VIPs, repeat guests, long stay residents, and special occasions
- Handle guest requests promptly and efficiently
- Coordinate special amenities, celebrations, and personalized arrangements
- Maintain accurate guest profiles and preferences within Opera PMS
- Resolve guest concerns calmly, professionally, and efficiently
- Support smooth arrival and departure experiences
- Collaborate with Reservations, Concierge, Housekeeping, Engineering, Food & Beverage, and other departments
- Maintain IHG luxury brand standards at all times
Requirements
- 1–3 years of experience in Guest Relations, Front Office, Guest Experience, or Reception within luxury hospitality
- Working knowledge of Opera PMS or similar Property Management Systems
- Hospitality qualification or related field preferred
- Outstanding interpersonal and communication skills
- Strong organizational and multitasking abilities
Full Job Posting
Role Overview
- At InterContinental Residences Dubai Business Bay, every interaction creates a lasting impression.
- We're looking for a Guest Experience Agent who is passionate about hospitality, thrives on creating memorable guest journeys, and takes pride in delivering personalised luxury service.
Your Day to Day
- Welcome guests with warmth and professionalism during arrival and departure
- Deliver personalised service throughout each guest's stay
- Recognise VIPs, repeat guests, long stay residents, and special occasions
- Anticipate guest needs and proactively offer assistance
- Build genuine relationships that enhance guest loyalty
- Create memorable moments through thoughtful and personalised service
- Handle guest requests promptly and efficiently
- Coordinate special amenities, celebrations, and personalised arrangements
- Maintain accurate guest profiles and preferences within Opera PMS
- Ensure guest information is updated to support future personalised service
- Follow up on guest requests to ensure complete satisfaction
- Resolve guest concerns calmly, professionally, and efficiently
What We Need From You
- Hospitality qualification or related field preferred
- 1–3 years of experience in Guest Relations, Front Office, Guest Experience, or Reception within luxury hospitality
- Experience within luxury hotels, branded residences, resorts, or premium hospitality environments preferred
- Working knowledge of Opera PMS or similar Property Management Systems
- Experience within the UAE or GCC hospitality market is advantageous
- Outstanding interpersonal and communication skills
- Naturally warm, welcoming, and guest focused
- Professional appearance and confident presentation
- Strong organisational and multitasking abilities
- Excellent problem solving and decision making skills
- Ability to remain calm under pressure
- Passion for luxury hospitality and personalised service
What You Can Expect From Us
- Competitive compensation and valuable employee benefits
- Full uniform provision
- Generous accommodation discounts
- Access to world class training that supports long term career growth
About InterContinental Hotels & Resorts
- As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s.
- We are passionate about sharing our renowned international know how and cultural wisdom in truly impressive surroundings.
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