GTM Operations Manager

Your work will flex with the needs of the business. You are not expected to own every area of GTM Operations; instead, you will bring enough breadth to step into a variety of projects and take responsibility for a focused set of priorities at any given time. Success in this role may include:

Partnering with GTM teams to solve operational challenges across the customer lifecycle, from lead management and new-business pipeline through handoffs, renewals, and expansion.

Using AI, automation, and strong systems thinking to simplify workflows, improve team productivity, and reduce manual work.

Delivering clear reporting, analysis, and insights that improve forecasting, planning, pipeline visibility, and business decisions.

Supporting selected systems, process, or commercial initiatives—such as CRM improvements, Deal Desk, territories, data quality, or GTM tooling—based on current priorities.

Leading cross-functional projects from problem definition through implementation, documentation, adoption, and continuous improvement.

Helping shape the evolving GTM Operations function while developing deeper expertise in the areas that best align with business needs and your strengths.

4–7+ years of experience in Revenue Operations, Sales Operations, Customer Operations, or Business Operations in a B2B SaaS environment.

Broad experience across both pre-sale and post-sale motions, with working knowledge of several GTM disciplines such as lead and pipeline management, forecasting, territories, Deal Desk, customer handoffs, renewals, or expansion.

A track record of succeeding in a hands-on, cross-functional operations role and adapting quickly as priorities change.

Strong practical fluency with generative AI and automation tools, including the ability to identify high-value use cases, build AI-assisted workflows, evaluate outputs critically, and help others adopt new capabilities responsibly.

Strong CRM expertise, including workflow automation, lifecycle stages, reporting, data quality, and integrations.

Strong business intelligence and analytical skills, with the ability to turn complex data into clear insights and recommendations.

Experience working across a modern GTM technology stack; experience with tools such as Chili Piper, ZoomInfo, DealHub, sales engagement, customer success, territory management, or enablement platforms is helpful, but expertise in every category is not expected.

A builder mindset and comfort moving between analysis, process design, systems, automation, documentation, and hands-on execution.

Strong problem-solving, prioritization, communication, and stakeholder-management skills.

Ability to translate business goals into practical operational solutions and carry work from initial analysis through implementation and adoption.

Experience implementing AI-enabled workflows, GTM systems, or cross-platform automations is a plus.

A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience. No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact.

Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation.

Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost.

Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here.

Smartcat Culture Code : Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.