Forward Deployed Engineer

You’ll join Smartcat’s GTM org as a Forward Deployed Engineer , owning technical success across the full customer lifecycle—from pre-sales workflow discovery to implementation, adoption, and expansion. FDEs drive ARR by delivering measurable outcomes and building AI-powered workflows that accelerate Agent Platform adoption, improve multilingual quality, and maximize long-term value. You’ll partner closely with Sales, CX, Product, and Engineering to translate business goals into working solutions (integrations, prompts, and AI agents), lead go-lives, and surface customer insights to influence product direction and roadmap priorities on our biggest customers.

The Forward Deployed Engineer (FDE) at Smartcat is a senior, customer-facing technical delivery role responsible for translating business goals into deployed AI-powered localization workflows — and ensuring those workflows drive measurable outcomes.

This is not a back-office implementation role. You will own the delivery and success of our largest customers by being their point of contact and trusted advisor. It is a forward-facing, outcome-owning role that requires deep technical fluency, strong execution discipline, and the ability to operate across pre-sales and post-sales.

You will:

Lead end-to-end technical execution across the customer journey — from pre-sales discovery and demos through deployment and value realization

Build AI-powered workflows that improve multilingual content quality, speed, and efficiency

Own integrations and automation that embed Smartcat into enterprise systems

Partner cross-functionally to drive adoption, expansion, and long-term success

You will:

Lead pre-sales technical discovery to understand workflows, systems, and success criteria

Own the end-to-end technical execution from demos to value generation

Translate customer requirements into a clear technical solution plan and implementation path through a strategic plan

Partner with GTM Account teams to scope opportunities and ensure solutions are sold correctly

To be successful in this role, you will be excited by getting full autonomy in making a customer successful

Build and deploy AI-powered workflows aligned to customer outcomes

Create, test, and iterate prompts, agent skills, and workflow configurations

Develop workflows that improve quality, speed, and efficiency in multilingual content creation

Ensure that translation quality, output, format is aligned with customer expectations

Configure platform integrations and end-to-end processes using APIs, connectors, and middleware

Lead complex technical integrations with enterprise systems such as CMS, DAM, PIM, and commerce platforms (e.g., AEM, Drupal, SFCC)

Troubleshoot integration and workflow issues with strong technical rigor

Build custom solutions when necessary to meet customer operational requirements

Collaborate with the engineering team to identify and implement core platform enhancements that resolve customer obstacles.

Serve as the technical lead for customer deployments from discovery through go-live

Own validation, testing, and go-live readiness to ensure workflows meet expected quality standards

Maintain implementation discipline — timelines, milestones, risks, and technical documentation

Ensure customer solutions are stable, scalable, and operationally successful

Drive post-sale support, enablement, and adoption initiatives

Help quantify outcomes and value realization over time

Identify opportunities to expand workflows, departments, and usage based on technical success

Partner with account teams to validate and support expansion opportunities

Partner with Customer Experience (CX), Product, Engineering, and Account teams to deliver outcomes

Submit high-quality bug reports and technical feedback to Engineering and Product

Identify recurring customer needs and workflow gaps to influence roadmap priorities

Act as a liaison to accelerate customer success through internal alignment

Communicate clearly with both technical and executive stakeholders

Translate complex technical concepts into actionable recommendations

Lead technical workshops and implementation sessions

Support executive-level discussions on outcomes, roadmap alignment, and future workflow opportunities

BS/MS in engineering, analytics, or a related field with 10+ years in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers

Experience with REST APIs, GitHub, AI SaaS workflows, enterprise change management, and technical solution design/integrations

Skilled in troubleshooting complex implementation issues and creating custom solutions with software like LMS, CMS, PIMs, DAMs

Excellent communication skills with experience presenting to both technical and executive audiences

Strong negotiation, influencing, and client relationship management skills

Proven ability to deliver post-sale support, training, and adoption initiatives

Entrepreneurial mindset with curiosity, problem-solving ability, and collaborative approach

Willingness to travel up to 40%

Fully remote team We are a global team of 200+ enthusiastic people spread across 30+ countries. We have been fully remote since 2020, with some locations populated with more Smartcaters than others, such as Boston, Belgrade, Lisbon, Tbilisi and Yerevan.

Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation.

Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost.

Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here.

Smartcat Culture : Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.