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GSOC Supervisor (Swing Shift)
HiveWatch
El Segundo, USA
Full-time
Senior · 4+ years experience
Onsite
USD 70500-75000 yearly / year
Discovered 1 weeks ago
video surveillanceaccess control systemsopen-source intelligencemass communication toolsdata analytics
Free
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video surveillanceaccess control systemsopen-source intelligence
Role Overview
A Global Security Operations Center (GSOC) Supervisor is responsible for overseeing the day-to-day operations of the GSOC, ensuring the effective use of technology, the team, and processes to provide proactive security monitoring, emergency response coordination, and critical event management.
The GSOC Supervisor plays a pivotal role in maintaining operational efficiency, enhancing security protocols, and creating a culture of professionalism and exceptional customer service. This role requires leadership, decision-making under pressure, and collaboration with multiple clients, security personnel, and emergency responders to protect people, assets, and operations.
Key Skills for This Role
video surveillanceaccess control systemsopen-source intelligencemass communication toolsdata analytics
Full Job Posting
About the Role:
A Global Security Operations Center (GSOC) Supervisor is responsible for overseeing the day-to-day operations of the GSOC, ensuring the effective use of technology, the team, and processes to provide proactive security monitoring, emergency response coordination, and critical event management.
The GSOC Supervisor plays a pivotal role in maintaining operational efficiency, enhancing security protocols, and creating a culture of professionalism and exceptional customer service. This role requires leadership, decision-making under pressure, and collaboration with multiple clients, security personnel, and emergency responders to protect people, assets, and operations.
As a GSOC Supervisor you will be expected to:
Be assigned to a fixed shift in our 24/7 operations center — Day (5:00 AM–1:30 PM), Swing (1:00 PM–9:30 PM), or Night (9:00 PM–5:30 AM) — with flexibility based on the needs of the company.
Lead by example - display the HiveWatch core principles of customer service and professionalism.
Lead, mentor, and support GSOC Operators in executing their duties, ensuring adherence to best practices and standard operating procedures.
Oversee security monitoring operations, which may include use of video surveillance, access control systems, open-source intelligence gathering, and mass communication tools.
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