GSOC Operator - Swing Shift

An Operator located in the Global Security Operations Center (GSOC) is responsible for proactively supporting multiple clients in diverse locations through the use of best-in-class technology for emergency and non-emergency security operators, incoming call triage, event dispatching, and event-driven notification services 24 hours a day, 7 days a week. In an emergency situations, the HiveWatch GSOC directs and coordinates assistance and support for its clients by providing technical and advisory assistance for the performance of essential operational services; the escalation of of identified security events, and is the central communication intake point for management, control, and reduction of immediate threats to health and safety.

Represent and display the HiveWatch core principles of customer service and professionalism

Utilize multiple software platforms and technologies to answer routine and emergency calls, monitor access control alerts and video feeds, open source threat intelligence, and information from mass-communication tools. Dispatch/notify security officers, maintenance, and liaise with emergency 911 centers

Be able to prioritize and make decisions under stress

Maintain various records of communications and events in a concise manner

Work collaboratively with HiveWatch’s and clients’ leadership teams to prepare for, respond to, and recover from all incidents and crisis events that may impact our customers, including their personnel, property, business operations or brand

Communicate and disseminate information, using established communication vehicles, to key partners using best practices

Take an active role in position-related projects and utilize experience and judgment to contribute to the on-going evaluation and improvement of operations and systems.

Maintain composure during critical incidents and emergencies.

Comply with all HiveWatch rules and guidelines, to include safety rules and guidelines, and maintain strict confidentiality