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GSOC Operator (Global Security Operations Center)
DSI Security Services
Bethlehem, USA
Full-time
Entry
Onsite
USD 22-23 hourly
Discovered 1 weeks ago
Free
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- Level 1 Operator: 40 hours/week (2nd shift)
- Level 2 Operator: (overnights / weekends / holidays)
- Monitor, collect, assess, and report critical information related to global and regional incidents that may impact client personnel, locations, operations, or assets
- Maintain global situational awareness of client locations and countries where client third-party vendors operate
- Answer and manage calls received through the client’s security office phone line
- Coordinate routine dispatch activities and communicate assignments to appropriate security personnel
- Review incoming video alarm notifications and respond in accordance with established procedures
- Monitor CCTV, access control, business travel, and corporate mass-notification systems, including AlertMedia
- Utilize CCURE 9000 and VICTOR CCTV systems to monitor and respond to security activity
- Dispatch security personnel, site representatives, management, or emergency services as appropriate
- Document security events, actions taken, notifications, and outcomes accurately and thoroughly
- Maintain the GSOC operational log to support accurate shift pass-downs and operational continuity
- Complete daily shift checklists, pass-down log entries, and incident reports as directed
- Communicate professionally with client personnel, DSI management, site security teams, third-party vendors, and emergency responders
- Follow DSI policies, client requirements, escalation procedures, and post-specific instructions
- Protect confidential, sensitive, and proprietary security information
- Maintain focus and situational awareness while managing multiple systems, calls, alarms, and incidents
- Participate in required training and comply with DSI safety procedures and manuals
- Perform other duties assigned by supervisors related to security, safety, and GSOC operations
- Minimum 18 years of age
- High school diploma or equivalent
- Prior security, dispatch, monitoring, emergency communications, GSOC, SOC, or control room experience preferred
- Working knowledge of CCURE 9000 and VICTOR CCTV systems
- Experience monitoring CCTV, access control, alarm, business travel, or mass-notification systems preferred
- Proficiency with Microsoft Office products, including Teams, Word, and Excel
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