(GSD) Senior/Staff Endpoint Systems Engineer (L3) – Bangkok Based
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Key skills for this role
About the Role
Agoda seeks a Senior/Staff Endpoint Systems Engineer (L3) for its Bangkok-based team. This role serves as the final technical escalation point for complex endpoint and infrastructure issues, requiring deep troubleshooting, enterprise endpoint management, and automation skills.
Key Skills for This Role
Responsibilities
- Act as the highest escalation point for unresolved 1st and 2nd level support cases
- Perform deep technical troubleshooting of complex OS and hardware issues including Windows BSODs, driver issues, and hardware level failures
- Conduct root cause analysis and ensure findings result in long term fixes, standards, or automation
- Work directly with vendors and internal engineering teams to resolve product level defects or systemic issues
- Own critical incidents from identification through resolution and post incident review
- Manage and troubleshoot devices using enterprise tooling (Intune, Configuration Manager, KACE, JAMF, Altiris)
- Design and maintain robust deployment, patching, compliance, and security baselines
- Monitor endpoint health and performance using custom monitoring platforms (Grafana, Telegraf, Open Telemetry Collector)
- Develop automation and remediation solutions using PowerShell, Python, Bash, or similar
- Mentor and coach 1st and 2nd level teams, raising overall technical maturity
Requirements
- Bachelor's degree in computer science, Engineering, or equivalent experience
- 5+ years of hands on experience supporting and engineering desktop and endpoint infrastructure
- Proven experience operating as a 3rd level escalation engineer
- Strong expertise in Windows internals in corporate environments
- Strong expertise in advanced OS troubleshooting (BSODs, drivers, updates, performance issues)
- Strong expertise in Enterprise Endpoint Management platforms (e.g., Intune, ConfigMgr, KACE, Altiris)
- Excellent analytical, communication, and stakeholder management skills
- Strong sense of ownership, accountability, and customer focus
Full Job Posting
About Agoda
- At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
- Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries.
- Data and technology are at the heart of our culture, fueling our curiosity and innovation.
About the Role
- Agoda is Asia’s leading and fastest growing online hotel reservation platform.
- This role operates in a high impact, fast paced engineering environment, where innovation and deep technical expertise are essential.
- We are looking for an experienced Senior/Staff Endpoint Systems Engineer to join our Bangkok based team.
- This role serves as the final technical escalation point for complex, high impact issues across endpoints and infrastructure.
Key Responsibilities
- 3rd Level (L3) Escalation & Advanced Troubleshooting: Act as the highest escalation point for unresolved 1st and 2nd level support cases.
- Perform deep technical troubleshooting of complex OS and hardware issues, including Windows BSODs and driver issues, hardware level failures (audio, camera, networking, storage, thermal/throttling).
- Root cause analysis and ensure findings result in long term fixes, standards, or automation.
- Work directly with vendors and internal engineering teams to resolve product level defects or systemic issues.
- Own critical incidents from identification through resolution and post incident review.
- Enterprise Endpoint Engineering & Management: Manage and troubleshoot devices using enterprise tooling (Intune, Configuration Manager, KACE, JAMF, Altiris).
- Design and maintain robust deployment, patching, compliance, and security baselines.
- Monitoring, Reliability & Proactive Engineering: Monitor endpoint health and performance using custom monitoring platforms.
- Proactively identify trends, performance degradation, and systemic risks before user impact.
- Design, enhance, and maintain desktop monitoring systems using Grafana, Telegraf, Open Telemetry (OTEL) Collector.
- Automation, Tooling & Continuous Improvement: Develop automation and remediation solutions using PowerShell, Python, Bash, or similar.
- Reduce manual effort by building self healing and auto remediation mechanisms.
Required
- Bachelor's degree in computer science, Engineering, or equivalent experience.
- 5+ years of hands on experience supporting and engineering desktop and endpoint infrastructure.
- Proven experience operating as a 3rd level escalation engineer.
- Strong expertise in Windows internals in corporate environments
- Strong expertise in advanced OS troubleshooting (BSODs, drivers, updates, performance issues)
- Strong expertise in Enterprise Endpoint Management platforms (ie.Intune, ConfigMgr, KACE, Altiris)
- Excellent analytical, communication, and stakeholder management skills.
- Strong sense of ownership, accountability, and customer focus.
Nice to Have
- Microsoft 365 Certified: Endpoint Administrator Associate (MD102)
- Experience querying and analyzing data using SQL, PromQL, LogQL
- Advanced scripting skills (PowerShell preferred; Python/Bash a plus)
- Experience building or enhancing endpoint reliability or telemetry platforms
Why Join Us?
- Work on global scale endpoint environments with real impact.
- Operate as a true L3 engineering authority, not a ticket resolver.
- Influence tooling, standards, automation, and architectural decisions.
- Collaborate with worldclass engineers in a diverse, international environment.
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