(GSD) People Tech Functional Support Specialist (Bangkok-based, relocation provided)
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Key skills for this role
About the Role
Agoda is looking for a People Technology Functional Support Specialist to support and enhance their Workday environment post-go-live.
Key Skills for This Role
Responsibilities
- Provide day to day support for the Workday platform in a post go live environment
- Investigate, troubleshoot, and resolve system issues, data discrepancies, security concerns, and process failures
- Monitor inbound tickets, production defects, integration errors, and end user queries, ensuring timely resolution
- Triage issues and escalate to the appropriate internal teams or external partners when needed
- Support root cause analysis and recommend preventive solutions to reduce recurring issues
- Maintain and update Workday configuration based on business needs, policy changes, and compliance requirements
- Support changes to organizations, business processes, notifications, reports, calculated fields, eligibility rules, security roles, and validations
- Participate in regular system maintenance activities, including Workday releases, feature adoption, regression testing, and documentation updates
- Partner with stakeholders to identify opportunities to streamline and improve Workday enabled processes
- Analyze current workflows and recommend enhancements to improve efficiency, user experience, compliance, and data quality
- Translate business requirements into functional designs and system changes
- Coordinate and execute unit testing, system integration testing, and user acceptance testing for new enhancements and fixes
Requirements
- Bachelor’s degree in Human Resources, Information Systems, Business Administration, Finance, IT, or a related field
- Experience supporting Workday in a post go live or production environment
- Hands on experience with one or more Workday modules such as HCM, Compensation, Absence, Time Tracking, Recruiting, Talent, Benefits, Payroll, or Security
- Strong understanding of Workday business processes, configuration concepts, and tenant management in a support model
- Experience gathering requirements, troubleshooting issues, and supporting system enhancements
- Strong analytical and problem solving skills
- Excellent communication and stakeholder management skills
Full Job Posting
Get to Know our Team
- The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity, providing the hardware, software, and system access that enable employees to work efficiently across our global offices.
- Within GSD, the People Technology (HR Tech) team manages the systems that power Agoda’s people operations, including Workday, supporting key HR processes such as employee lifecycle management, performance reviews, and organizational data.
In This Role, You'll Get To
- Provide day to day support for the Workday platform in a post go live environment.
- Investigate, troubleshoot, and resolve system issues, data discrepancies, security concerns, and process failures.
- Monitor inbound tickets, production defects, integration errors, and end user queries, ensuring timely resolution.
- Triage issues and escalate to the appropriate internal teams or external partners when needed.
- Support root cause analysis and recommend preventive solutions to reduce recurring issues.
- Maintain and update Workday configuration based on business needs, policy changes, and compliance requirements.
- Support changes to organizations, business processes, notifications, reports, calculated fields, eligibility rules, security roles, and validations.
- Participate in regular system maintenance activities, including Workday releases, feature adoption, regression testing, and documentation updates.
- Partner with stakeholders to identify opportunities to streamline and improve Workday enabled processes.
- Analyze current workflows and recommend enhancements to improve efficiency, user experience, compliance, and data quality.
- Translate business requirements into functional designs and system changes.
- Coordinate and execute unit testing, system integration testing, and user acceptance testing for new enhancements and fixes.
What You'll Need to Succeed
- Bachelor’s degree in Human Resources, Information Systems, Business Administration, Finance, IT, or a related field.
- Experience supporting Workday in a post go live or production environment.
- Hands on experience with one or more Workday modules such as HCM, Compensation, Absence, Time Tracking, Recruiting, Talent, Benefits, Payroll, or Security.
- Strong understanding of Workday business processes, configuration concepts, and tenant management in a support model.
- Experience gathering requirements, troubleshooting issues, and supporting system enhancements.
- Strong analytical and problem solving skills.
- Excellent communication and stakeholder management skills.
It's Great If You Have
- Experience supporting in both functional and technical workstreams in Workday.
- Experience in Workday implementation, stabilization, or optimization projects.
- Familiarity with EIBs, integrations, report writing, calculated fields, or security configuration.
- Experience supporting Workday releases and regression testing.
- Knowledge of HR, Payroll, or Finance operational processes.
- Workday certification(s) in relevant functional areas.
- Experience working in a global or multi country environment.
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