(GSD) Senior/Staff Endpoint Systems Engineer (L3) – Bangkok Based
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Key skills for this role
About the Role
Agoda is looking for a Senior/Staff Endpoint Systems Engineer to serve as the final technical escalation point for complex endpoint and infrastructure issues.
Key Skills for This Role
Responsibilities
- Act as the highest escalation point for unresolved 1st and 2nd level support cases
- Perform deep technical troubleshooting of complex OS and hardware issues including Windows BSODs and driver issues
- Root cause analysis and ensure findings result in long term fixes, standards, or automation
- Work directly with vendors and internal engineering teams to resolve product level defects or systemic issues
- Own critical incidents from identification through resolution and post incident review
- Manage and troubleshoot devices using enterprise tooling (Intune, Configuration Manager, KACE, JAMF, Altiris)
- Design and maintain robust deployment, patching, compliance, and security baselines
- Monitor endpoint health and performance using custom monitoring platforms
- Develop automation and remediation solutions using PowerShell, Python, Bash, or similar
- Mentor and coach 1st and 2nd level teams, raising overall technical maturity
Requirements
- Bachelor's degree in computer science, Engineering, or equivalent experience
- 5+ years of hands on experience supporting and engineering desktop and endpoint infrastructure
- Proven experience operating as a 3rd level escalation engineer
- Strong expertise in Windows internals in corporate environments
- Advanced OS troubleshooting (BSODs, drivers, updates, performance issues)
- Enterprise Endpoint Management platforms (Intune, ConfigMgr, KACE, Altiris)
- Excellent analytical, communication, and stakeholder management skills
- Strong sense of ownership, accountability, and customer focus
Full Job Posting
About Agoda
- Agoda is part of Booking Holdings, with a diverse team of over 7,000 people from 90 countries.
- This role operates in a high impact, fast paced engineering environment.
Key Responsibilities
- Act as the highest escalation point for unresolved 1st and 2nd level support cases.
- Perform deep technical troubleshooting of complex OS and hardware issues including Windows BSODs and driver issues.
- Root cause analysis and ensure findings result in long term fixes, standards, or automation.
- Work directly with vendors and internal engineering teams to resolve product level defects or systemic issues.
- Own critical incidents from identification through resolution and post incident review.
- Manage and troubleshoot devices using enterprise tooling (Intune, Configuration Manager, KACE, JAMF, Altiris).
- Design and maintain robust deployment, patching, compliance, and security baselines.
- Monitor endpoint health and performance using custom monitoring platforms.
- Develop automation and remediation solutions using PowerShell, Python, Bash, or similar.
- Mentor and coach 1st and 2nd level teams, raising overall technical maturity.
Required
- Bachelor's degree in computer science, Engineering, or equivalent experience.
- 5+ years of hands on experience supporting and engineering desktop and endpoint infrastructure.
- Proven experience operating as a 3rd level escalation engineer.
- Strong expertise in Windows internals in corporate environments.
- Advanced OS troubleshooting (BSODs, drivers, updates, performance issues).
- Enterprise Endpoint Management platforms (Intune, ConfigMgr, KACE, Altiris).
- Excellent analytical, communication, and stakeholder management skills.
- Strong sense of ownership, accountability, and customer focus.
Nice to Have
- Microsoft 365 Certified: Endpoint Administrator Associate (MD102).
- Experience querying and analyzing data using SQL, PromQL, LogQL.
- Advanced scripting skills (PowerShell preferred; Python/Bash a plus).
- Experience building or enhancing endpoint reliability or telemetry platforms.
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