Senior Manager, Global Employee and Labor Relations (Bangkok-based, Relocation Provided)
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Key skills for this role
About the Role
Agoda is seeking a Senior Manager to lead the Global Employee Relations Team, developing policies, advisory standards, and case governance. The role requires deep expertise in employee relations, labor law, and stakeholder management.
Key Skills for This Role
Responsibilities
- Elevate Compliance and Policy Expertise: Act as the go to specialist on ER Matters, guiding managers in adhering to company policies, local laws, and regulations.
- Enhance Manager Effectiveness: Lead the design, review and implementation of the Organization wide employee & labor relations and HR policy framework.
- Union Engagement: Represent the organization in union consultations, negotiations, arbitration and dispute resolution forums.
- Streamline Disciplinary and Termination Processes: Ensure accurate execution and documentation of disciplinary actions and terminations to minimize labor disputes.
- Lead Investigations and Employee Relations processes: Conduct impartial investigations into grievances and serve as a dedicated Employee Relations partner.
- Drive Performance and Policy Enhancements through Analytics: Analyze performance management data and past misconduct cases to develop recommendations.
- Optimize Performance Management and Offboarding: Spearhead improvements in performance management systems and refine offboarding processes.
- Regulatory & Dispute Management: Liaise with Legal team to represent and manage the Company in negotiations, arbitrations and dispute resolution forums.
Requirements
- Deep understanding of employee relations, labor relations and workplace dispute management
- Strong working knowledge of employment legislation, regulations and industrial relations practices
- Advanced stakeholder management and influencing capability across senior leaders, unions and regulators
- Strong negotiation, mediation and conflict resolution skills
- A minimum of 13 years in Employee and Labor Relations or HR Business Partnering roles within large or regulated organizations
- Degree in Human Resource Management, Law, Industrial Relations, or related discipline, or equivalent professional experience
- Hands on experience managing and executing restructuring/change management projects
- Fluency in written and spoken English
Full Job Posting
About Agoda
- Agoda bridges the world through travel, part of Booking Holdings with over 7,000 people from 90 countries.
- The People Team is a purveyor of opportunity, cultivating a powerful assembly of professionals through equal opportunity and diversity.
The Opportunity
- We are looking for someone to lead our Global Employee Relations Team as a Senior Manager, Employee Relations.
- This role leads the development of policies, advisory standards, case governance and analytics to ensure fair, consistent and legally sound people practices.
- The incumbent partners closely with HR leadership, Legal, unions, and government agencies to manage complex disciplinary matters, labor relations issues and emerging workforce risks.
What You’ll Do
- Elevate Compliance and Policy Expertise: Act as the go to specialist on ER Matters, guiding managers in adhering to company policies, local laws, and regulations.
- Enhance Manager Effectiveness: Lead the design, review and implementation of the Organization wide employee & labor relations and HR policy framework.
- Union Engagement: Represent the organization in union consultations, negotiations, arbitration and dispute resolution forums.
- Streamline Disciplinary and Termination Processes: Ensure accurate execution and documentation of disciplinary actions and terminations to minimize labor disputes.
- Lead Investigations and Employee Relations processes: Conduct impartial investigations into grievances and serve as a dedicated Employee Relations partner.
- Drive Performance and Policy Enhancements through Analytics: Analyze performance management data and past misconduct cases to develop recommendations.
- Optimize Performance Management and Offboarding: Spearhead improvements in performance management systems and refine offboarding processes.
- Regulatory & Dispute Management: Liaise with Legal team to represent and manage the Company in negotiations, arbitrations and dispute resolution forums.
Required Qualifications
- Deep understanding of employee relations, labor relations and workplace dispute management.
- Strong working knowledge of employment legislation, regulations and industrial relations practices.
- Ability to interpret legislation and apply it practically within complex organizational environments.
- Advanced stakeholder management and influencing capability across senior leaders, unions and regulators.
- Strong negotiation, mediation and conflict resolution skills.
- Ability to balance organizational risk with empathy and sound judgement.
- Degree in Human Resource Management, Law, Industrial Relations, or related discipline, or equivalent professional experience.
- A minimum of 13 years in Employee and Labor Relations or HR Business Partnering roles within large or regulated organizations.
- Extensive knowledge of employment laws and regulations in the relevant region.
- Hands on experience managing and executing restructuring/change management projects.
- Strong analytical and critical thinking skills.
- Excellent interpersonal and communication skills.
Preferred Qualifications
- Curiosity, ready to challenge current practices and perspectives
- Great attention to detail
- Great sense of ownership and reliability
- Multicultural or International Experience
- Humility, flexibility, good interpersonal skills
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