(GSD) People Tech Functional Support Specialist (Bangkok-based, relocation provided)
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Key skills for this role
About the Role
Agoda is seeking a People Technology Functional Support Specialist to support and enhance the Workday environment post-go-live. The role involves day-to-day system operations, troubleshooting, configuration updates, and stakeholder partnership across HR, Payroll, Finance, and IT.
Key Skills for This Role
Responsibilities
- Provide day to day support for the Workday platform in a post go live environment
- Investigate, troubleshoot, and resolve system issues, data discrepancies, security concerns, and process failures
- Monitor inbound tickets, production defects, integration errors, and end user queries, ensuring timely resolution
- Maintain and update Workday configuration based on business needs, policy changes, and compliance requirements
- Partner with stakeholders to identify opportunities to streamline and improve Workday enabled processes
- Coordinate and execute unit testing, system integration testing, and user acceptance testing for new enhancements and fixes
- Assist in maintaining data integrity within Workday through audits, validations, and periodic review activities
- Maintain functional documentation, configuration logs, SOPs, and knowledge articles
Requirements
- Bachelor's degree in Human Resources, Information Systems, Business Administration, Finance, IT, or related field
- Experience supporting Workday in a post go live or production environment
- Hands on experience with one or more Workday modules such as HCM, Compensation, Absence, Time Tracking, Recruiting, Talent, Benefits, Payroll, or Security
- Strong understanding of Workday business processes, configuration concepts, and tenant management in a support model
- Experience gathering requirements, troubleshooting issues, and supporting system enhancements
- Strong analytical and problem solving skills
- Excellent communication and stakeholder management skills
Full Job Posting
About Agoda
- Agoda is a travel platform part of Booking Holdings, with over 7,000 employees from 90 countries.
Get to Know our Team
- The Global Service Delivery (GSD) team manages office infrastructure and staff connectivity.
- Within GSD, the People Technology (HR Tech) team manages systems like Workday for HR processes.
The Opportunity
- Agoda is looking for a People Technology Functional Support Specialist to support and enhance Workday post go live.
Production Support & Issue Resolution
- Provide day to day support for the Workday platform in a post go live environment.
- Investigate, troubleshoot, and resolve system issues, data discrepancies, security concerns, and process failures.
- Monitor inbound tickets, production defects, integration errors, and end user queries.
- Triage issues and escalate to appropriate teams or partners.
- Support root cause analysis and recommend preventive solutions.
Configuration & System Maintenance
- Maintain and update Workday configuration based on business needs, policy changes, and compliance requirements.
- Support changes to organizations, business processes, notifications, reports, calculated fields, eligibility rules, security roles, and validations.
- Participate in regular system maintenance activities including Workday releases, feature adoption, regression testing, and documentation updates.
- Ensure changes are designed and deployed in alignment with governance and change control processes.
Business Process Optimization
- Partner with stakeholders to identify opportunities to streamline and improve Workday enabled processes.
- Analyze current workflows and recommend enhancements to improve efficiency, user experience, compliance, and data quality.
- Translate business requirements into functional designs and system changes.
- Support continuous improvement initiatives following implementation stabilization.
Stakeholder Partnership
- Act as a key liaison between HR, Payroll, Finance, IT, and other business teams for Workday related needs.
- Gather and clarify requirements for enhancements, fixes, and process changes.
- Communicate system capabilities, constraints, risks, and recommended solutions clearly to both technical and non technical audiences.
- Provide guidance to end users and stakeholders on Workday functionality and best practices.
Testing & Release Management
- Coordinate and execute unit testing, system integration testing, and user acceptance testing for new enhancements and fixes.
- Support Workday semiannual release reviews, impact assessments, and feature evaluations.
- Maintain test scripts and ensure critical business processes are validated before deployment.
- Partner with teams to ensure smooth production deployment and post release support.
Reporting, Data, and Compliance
- Assist in maintaining data integrity within Workday through audits, validations, and periodic review activities.
- Support the development and maintenance of Workday reports, dashboards, and data extracts.
- Ensure compliance with internal controls, audit requirements, and data governance standards.
- Help monitor security access and support periodic access reviews as needed.
Documentation & Knowledge Management
- Maintain functional documentation, configuration logs, SOPs, and knowledge articles.
- Document business processes, issue resolutions, and change impacts clearly and accurately.
- Contribute to training materials and support user enablement where required.
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