Growth / User Operations Specialist
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Key skills for this role
About the Role
SPARKLAXY TECHNOLOGY FZCO seeks a Growth / User Operations Specialist to bridge product, data, and user behavior for measurable business growth. You will own the user acquisition funnel, improve activation and retention, analyze data with SQL, and run A/B tests.
Key Skills for This Role
Responsibilities
- Own and optimize the full user acquisition funnel from awareness to conversion
- Test and evaluate acquisition channels and identify cost effective strategies
- Monitor CAC, CPA, MNU metrics
- Improve onboarding flows to increase activation rates
- Design engagement loops to drive habitual usage
- Improve D7, D30 and long term retention
- Segment users based on behavior patterns and design lifecycle campaigns
- Analyze user data to identify trends and opportunities using SQL
- Design and run A/B tests with product and content teams
- Collaborate with Product, Engineering, Marketing teams on growth strategy
Requirements
- 3+ years in product operations / growth operations / user operations
- Experience managing full user lifecycle
- Strong analytical skills and SQL knowledge
- Ability to interpret data independently
- Fast execution mindset
- Strong English communication skills
Full Job Posting
About the Role
- We are looking for a high impact Product / Platform Operations Specialist who can bridge product, data, and user behavior to drive measurable business growth.
- This is not a traditional operations role. You will act as a growth operator, responsible for understanding user behavior, identifying opportunities from data, and turning insights into scalable growth strategies across acquisition, activation, engagement, and retention.
Key Responsibilities User Acquisition & Growth
- Own and optimize the full user acquisition funnel from awareness to conversion
- Test and evaluate acquisition channels and identify cost effective strategies
- Monitor CAC, CPA, MNU metrics
- Collaborate with marketing and product teams to scale high performing channels
Activation & Engagement
- Improve onboarding flows to increase activation rates
- Design engagement loops to drive habitual usage
- Identify friction points in early user journey
- Improve conversion from sign up to active users
Retention & Lifecycle Management
- Improve D7, D30 and long term retention
- Segment users based on behavior patterns
- Design lifecycle campaigns for re engagement
- Reduce churn through targeted strategies
Data & Insights
- Analyze user data to identify trends and opportunities
- Use SQL or analytics tools to extract insights
- Translate data into actionable growth decisions
- Track key product metrics
Experimentation & Optimization
- Design and run A/B tests
- Work with product and content teams on experiments
- Evaluate and scale successful tests
- Build continuous improvement framework
Cross Functional Collaboration
- Work with Product, Engineering, Marketing teams
- Participate in growth strategy discussions
- Contribute to product improvement ideas
- Help build company growth engine
Requirements
- 3+ years in product operations / growth operations / user operations
- Experience managing full user lifecycle
- Strong analytical skills and SQL knowledge
- Ability to interpret data independently
- Fast execution mindset
- Strong English communication skills
Nice to Have
- International growth experience or emerging markets preferred
- Familiar with WhatsApp, Telegram, X growth channels
- Experience running growth experiments
- Startup experience
What We Value
- Ownership mindset
- Curiosity about user behavior
- Fast experimentation
- Data driven thinking
- Product + growth hybrid mindset
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