Ecommerce Platform Operations
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Key skills for this role
About the Role
SPARKLAXY TECHNOLOGY FZCO seeks an Ecommerce Platform Operations professional to manage eCommerce operations, optimize order fulfillment, and enhance the customer journey. The role involves developing strategies, managing feedback, running marketing campaigns, and performing data analysis.
Key Skills for This Role
Responsibilities
- Develop and execute strategies to improve customer service for buyers and sellers throughout the eCommerce journey
- Collect and manage feedback from B side sellers and C side buyers to optimize the platform
- Increase active users and conversion rate through marketing campaigns, email marketing, and daily push
- Monitor competitors' platforms and summarize new features for publication on own platform
- Monitor and evaluate promotional campaign performance and make adjustments
- Manage customer accounts and provide support to maintain high user satisfaction
- Perform data analysis to identify product issues and improve product data metrics
- Enhance user lifetime value through refined operations and extend user product usage time
Requirements
- Bachelor's degree or above
- 3 5 years of experience in product operations
- Independently managed product operations with systematic understanding of operations modules
- Familiar with ASO, SEO, SEM promotion methods
- Mature user growth methodology
Full Job Posting
Overview
- Be at the forefront of managing our E Commerce platform operations! Join us as an E Commerce Platform Operations and oversee our company's eCommerce operations, ensuring a seamless and positive customer purchasing experience.
- If you are a motivated and organized individual who can stay ahead of industry trends, adapt quickly to changes in the market, and effectively collaborate, we want you!
Responsibilities
- Develop and execute strategies to improve customer service, buyers and sellers throughout the eCommerce journey
- Collect and manage feedback from both B side sellers and C side buyers and optimise and iterate on the platform (both website and application)
- Through holding marketing campaigns, email marketing, daily push, etc. to increase the volume of active users and user conversion rate.
- Focus on competitors' platforms and summarise their new features, functions in time to publish them on our own platform.
- Monitor and evaluate the performance of promotional campaigns, making adjustments as needed to maximize their effectiveness.
- Manage customer accounts and provide support, addressing issues or concerns to maintain high user satisfaction.
- Responsible for data analysis, keenly identify product issues through data analysis, and continuously improve product data metrics.
- Responsible for user operations, enhance user lifetime value through refined operations and extend the time users use the product.
Requirements
- Bachelor's degree or above, with 3 5 years of experience in product operations.
- Have independently managed product operations and possess a systematic understanding of operations modules.
- Familiar with promotion methods such as ASO, SEO, SEM, and have a mature user growth methodology.
Compensation
- Pay: From AED5,000.00 per month
Schedule
- Job Type: Full time
Work Location
- Work Location: In person
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