Growth Partner

Own a portfolio of medical practice customers, serving as their primary relationship and strategic point of contact post-implementation

Conduct regular business reviews with practice leadership, using platform data and key metrics to surface opportunities and flag risks

Coach front desk, call center, and admin staff on workflows and best practices that drive platform adoption and referral conversion

Deliver ongoing training as the product evolves, ensuring your customers are always getting full value from new features and capabilities

Monitor customer health signals and proactively engage at-risk accounts before issues escalate

Partner with the Implementation team to ensure a smooth handoff and fast time-to-value for new customers

Serve as a structured feedback loop between customers and the Product team, capturing what's working, what isn't, and what practices need next

Identify expansion opportunities within your book

Operate with a high degree of autonomy and comfort in an early-stage environment where process is still being built

You've worked within and led medical practices, understanding how they operate and what makes them successful, end to end.

5+ years of experience in customer success, account management, or similar role

Expertise in healthcare workflows. This includes referral management, front office operations, call center dynamics, and revenue cycle. You can speak credibly to practice administrators and clinical staff because you’ve had direct experience with them before

A track record of managing a book of business and being accountable to retention or growth outcomes, not just satisfaction scores

Strong coaching instincts. You know how to help a team change a habit, not just explain a feature

Experience delivering training to non-technical audiences and adapting your approach based on the room

Comfort with ambiguity and an ability to build structure where none exists — this is an early team and you'll help define how this role works

Experience using a CRM (HubSpot experience a plus) and an ability to work from data to drive customer conversations

Excellent communication skills. You can adjust your style whether you're in a room with a practice manager, a call center rep, or a CEO

Nice to have:

Experience at an early-stage or high-growth SaaS company

Background in health tech, digital health, or practice management software

Familiarity with referral management or patient access workflows specifically

Drive real impact. Your work will help clinics run more smoothly and ensure patients get the care they need—faster and with fewer headaches.

Shape something meaningful. From early product decisions to UI details, you'll play a big role in crafting both the code and the overall user experience.

High ownership. Join a team where you’re trusted to lead, build, think critically, and bring ideas to life.

Work with purpose. We’re not here to throw more tech at the wall, we're solving real problems in healthcare with tools that people rely on every day.

Find a way: We own outcomes—no excuses, no shortcuts. When obstacles appear, we remove them. When the path isn’t clear, we forge one. We take extreme ownership, stay scrappy, and do what it takes to get the job done. Whatever the challenge, we find a way.

Dream big: We refuse to accept that healthcare has to be broken. We dream boldly and act deliberately to build a future where healthcare organizations are free to focus on what truly matters: caring for people. We challenge what’s possible, rethinking every mundane barrier standing in the way of better care. Our vision is ambitious—some might call it impossible—but we believe patients and providers deserve nothing less.

Obsess over the customer: We put our customers at the center of everything we do. We anticipate their needs, solve their problems, and design experiences that make them say, “Wow, I love this.” Every decision starts with empathy: How will this help them? How will they use it? We make our customers the hero—while never compromising on ethics, privacy, or trust.

Always be learning: We’re relentless about growth—our own and each other’s. We challenge each other to level up, not just in skill, but in mindset, awareness, and character. We attract and empower “A” players, raise the bar, and multiply the impact of those around us. We’re learning machines: always reading, asking, improving. Because when we grow as people, we become better teammates, leaders, and humans - that lifts the whole team with us.

Move Fast. Deliver Excellence. We prioritize rapid execution without sacrificing quality. Speed unlocks momentum—but only when paired with precision. We test relentlessly, ship often, and iterate fast to drive the results we want. Whether it’s responding to a message or launching a product, we take bold action, measure impact, and refine quickly. Velocity is our competitive edge—excellence is our standard.