Growth Manager
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Key skills for this role
About the Role
Lead B2B and B2C renewals teams to achieve revenue targets, implement retention strategies, and enhance operational efficiency through data analysis and team management.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Lead, manage, and mentor the B2B & B2C Renewals teams to achieve monthly revenue and retention targets.
- Own and manage the renewals revenue pipeline across multiple customer segments.
- Develop and implement customer retention and renewal strategies to maximize revenue growth and conversion rates.
- Monitor team performance through key KPIs including renewal rates, conversion rates, customer retention, and revenue generation.
- Conduct regular coaching sessions, performance reviews, and capability development plans to strengthen team performance.
- Ensure accurate tracking and management of client interactions and renewal opportunities within the CRM system.
- Analyse renewal performance data and prepare detailed reports with actionable insights for senior management.
- Collaborate cross-functionally with Sales, Operations, Finance, and Client Experience teams to deliver seamless customer renewal journeys.
- Identify and implement process improvement initiatives to enhance operational efficiency and customer satisfaction.
- Manage escalations and complex client renewal cases professionally and efficiently.
- Forecast monthly renewal revenue and ensure alignment with overall business growth objectives.
- Maintain compliance with internal policies, operational procedures, and service excellence standards.
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