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Groups & Events Manager - InterContinental Hayman Great Barrier Reef
IHG Hotels & Resorts
Queensland, AUS
Full-time
Mid
Onsite
AUD 90000-90000 yearly / year
Discovered 2 weeks ago
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The Opportunity
At InterContinental Hayman Great Barrier Reef , every day begins with ocean views and the spirit of true hospitality.
Live, work, and thrive on one of the iconic 74 Whitsunday Islands, where a rewarding career meets an extraordinary island lifestyle—delivering and inspiring incredible experiences for our guests and colleagues alike.
Lead the experience.
Drive the impact.
Make Hayman Island your next adventure.
We’re looking for a collaborative and commercially minded Groups & Events Manager to take the reins of our Groups & Events team.
This is a hands-on leadership opportunity for someone who knows that exceptional events are about more than flawless execution.
You are about creating memorable guest experiences, building strong client relationships and delivering commercial results.
With a strong background in Meetings & Events, and preferably hotel or resort operations, you’ll bring energy, creativity and a strategic mindset to every interaction.
You’ll lead a dynamic team, partner closely with key stakeholders, and turn client needs and customer insights into experiences that exceed expectations.
At the same time, you’ll have your eye firmly on the bigger picture - driving revenue, maximising team performance and identifying opportunities to grow our Groups & Events business.
If you’re a confident people leader who thrives in a fast-paced environment, loves bringing events to life and is motivated by both guest satisfaction and commercial success, this could be your opportunity to make your mark in one of Australia’s most extraordinary island destinations.
Your day-to-day responsibilities will include, but are not limited to:
- Manage the Groups & Events team to achieve revenue goals and provide a seamless experience for guests.
- Utilize customer insights to enhance products and services, ensuring outstanding customer engagement.
- Monitor and act on client feedback to enhance the customer experience.
- Build strong relationships with internal stakeholders and communicate client requirements effectively.
- Manage financial aspects, including pricing strategies, profit goals, and budget planning.
- Collaborate with the sales team.
- Stay informed about competitor activities and industry trends to influence our strategy.
- Promote responsible business practices and uphold company policies.
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