Group Leader - Technical Support (Windchill)

Required Knowledge, Skills & Abilities

• Technical
• At least 4+ years of technical knowledge on Windchill / relevant PLM domain
• Understand and apply Customer Service Procedures and Work Instructions.
• Report non-conformities or proposals to improve the PTC QMS system.
• Complete quarterly and annual performance reviews.
• Ensure proper training and certification of group members in various technical areas
• Maintain up to date Group member records (Training resume, certification, mentor log files, ...).
• Provide career development opportunities for group members.
• Promote engineers based on career path and create development plans for direct reports.
• Conduct group meetings on a weekly basis or as needed based on the discretion of the Section Manager / Manager.
• Candidates who are able to lead and create a difference
• Minimum 4 years’ experience with a Bachelor Degree in Computer Science, Mechanical , Electronics & Telecommunication Engineering or relevant experience
• Experience working in a Highly Specialized Technical Support Department or a Consultant Role is must.
• Mentors and coaches more junior staff between 51% - 60% of the time. Span of Control and Number of Reports: small work teams (6-7 direct reports).
• Report Types :
• Associate, Mid and Senior levels.
• Reporting Relationships :
• Section Manager / Manager.
• Generally, demonstrates a functional proficiency of critical competencies in job. Contributes to departmental goals and objectives / metrics and plans; may contribute to organizational goals.
• Soft skills
• Strong customer focus / customer experience matters
• Strong written and verbal communication skills
• Excellent prioritization & self-motivation skills
• Focusing on the needs of the people around him / her.
• Be concerned with building relationships and keeping employees motivated & happy.
• Skilled at or focused on meaningful interaction with employees
• Languages
• English (Business Level)
• Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
• If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
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