Associate Product Analyst (Technical Support)

Requirements Non-Technical

• A strong capacity and desire to develop personalized customer service with highly effective communication skills . The candidate is expected to understand and relate to customers’ needs while effectively managing customer expectations. A strong background in technical and customer support is desired. The ability to effectively manage multiple urgent issues in parallel The confidence, communication, and interpersonal skills to manage and direct customers/partners and during urgent and/or critical situations The desire to learn new skills, coach, mentor, and train peers throughout the organization. The ability to work with teammates in a collaborative manner to achieve a mission. Presentation skills to prepare and present to large or small groups on technical and functional topics.

Requirements Technical

• Strong experience on implementing or supporting Client-Server architecture or Multi-tier applications including practical knowledge of core components such as Databases (for e.g. Oracle 19 or MS SQL Server), Operating Systems (for e.g. Windows 10/11, Windows Server 2016, 2019, 2022 or Linux OS i.e. Red Hat Enterprise Linux (RHEL) v8,9, Ubuntu Server 24 LTS, CentOS 7 etc.) Exposure and hands on knowledge on cloud platforms or Software as a Service (SaaS) ecosystems such as Microsoft Azure, Amazon Web Services (AWS) or Google Cloud Platform (GCP) etc. Demonstrated ability to solve analytical problems with maintaining effective and precise investigation, documentation for issues, defects, and customer use cases. Basics Object-Oriented programming background preferably in Java . An understanding of web and web services development including use of RESTful API’s , HTML and XML is preferred. Able to produce audience-appropriate technical communications with management, support personnel, and the customers.

Preferred Experience

Basic Qualifications

• Bachelor’s degree in computer science, Information Systems, Statistics, Mathematics, or similar fields. Experience working with technically diverse teams. Strong verbal and written communication skills for English is required including ability to adapt diverse cultural aspects. Other international languages such as German, French or other EU languages is a plus

Why PTC