Group Account Director
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Key skills for this role
About the Role
WPP Production is seeking an experienced Group Account Director to lead and strategically develop global clients. The role involves new business development, client management, project management, and financial oversight.
Key Skills for This Role
Responsibilities
- Run and lead any new business opportunity and pitch process including building the pitch team
- Build and maintain a client business development plan on an ongoing basis
- Ensure the client understands agreed workflows and manage them through the process
- Set and manage client expectations deliverables and timeframes
- Identify areas for improvement of existing workflow and processes
- Build strong, trusting relationships with key stakeholders, senior budget holders and/or influencing clients and agencies
- Co ordinate quarterly (or at least six monthly) strategic reviews with the client
- Demonstrate ability to write, prepare and present documents, presentations and reports
- Provide detailed monthly account review to the Managing Director
- Work with Account Directors/Account Managers to ensure optimum productivity levels and team morale
- Support Account Directors in coordinating between all relevant parties
- Deliver revenue to meet targets agreed with FD in revenue forecasting
Requirements
- Solid experience managing global production clients in multiple markets with multiple stakeholders
- Proven experience in identifying and seeking new business opportunities
- Experience working with Production, Print, TV and Digital campaigns
- Exceptional client servicing skills
- Strong numeracy skills
- Can do attitude and ability to work under pressure
Full Job Posting
About WPP Production
- We are WPP Production the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation.
- We combine world class human craft with next generation technology to originate, design, and deliver multi channel content systems at scale.
About WPP
- WPP is the trusted growth partner for the world's leading brands.
- We unite cutting edge media intelligence and data solutions, world class creativity, next generation production, transformative enterprise solutions and expert strategic counsel in a single company.
The Role
- We are looking for an experienced Group Account Director who can lead and strategically develop one of our global clients.
- This role reports to the Client Services Director.
New Business & Business Development Responsibilities
- Run and lead any new business opportunity and pitch process including building the pitch team with the relevant senior management & new business lead
- Build and maintain a client business development plan on an ongoing basis identifying specific opportunities and action required
Client Management Responsibilities
- Ensure the client understands agreed workflows and manage them through the process
- Set and manage client expectations deliverables and timeframes
- Identify areas for improvement of existing workflow and processes which could benefit WPP Production and/or the client
- Build strong, trusting relationships with key stakeholders, senior budget holders and/or influencing clients and agencies, manage perceptions and expectations
- Co ordinate quarterly (or at least six monthly) strategic reviews with the client to ensure objectives are being met, issues raised and resolved, and you have visibility of workload
- Demonstrate ability to write, prepare and present documents, presentations and reports that are tailored to each clients, style, preference, knowledge and experience
- Identify training requirements and opportunities for clients to ensure their adherence to processes and improve workflow
- Ensure agendas and detailed contact reports are distributed following all client meetings (face to face and phone calls)
Internal Responsibilities
- Demonstrate a thorough understanding of the WPP Production business model, services and technology
- Provide detailed monthly account review to the Managing Director
- Work with Account Directors/Account Managers to ensure optimum productivity levels are achieved and team morale is high
- Implement standardised effective recruitment and retention process working in conjunction with the Talent Acquisition department
Project Management Responsibilities
- Support Account Directors in coordinating between all relevant parties, especially the WPP Production Ltd production hubs (Print, Broadcast, Digital etc.) Clients and Agencies
- Ensure you consistently deliver against all contractual obligations including SLAs and KPIs
- Monitor internal workflows, identify areas for improvement and make recommendations
Quality Control Responsibilities
- Act as a brand/QC guardian always ensure brand guidelines and QC checklists and procedures are followed by all team members
Financial Responsibilities
- Deliver revenue to meet targets agreed with FD in revenue forecasting on an ongoing basis
- Keep MD and FD informed of any circumstances which would positively or negatively affect forecasts
- Audit profitability/deliverables against resource levels
- Ensure full compliance with all financial procedures and policies
Requirements
- Solid experience managing global production clients in multiple markets with multiple stakeholders
- Proven experience in identifying and seeking new business opportunities
- Experience working with Production, Print, TV and Digital campaigns
- Exceptional client servicing skills
- Team player
- Strong numeracy skills
- Can do attitude and an ability to work under pressure
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