Ground Terminal Tech Operations Engineer, Amazon Leo Ground Systems

Description Amazon Leo is launching a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. Have you ever wanted to become involved in the global rollout of satellite earth stations for a high-performance satellite constellation? We are looking for a Satellite Communications Ground Engineer to join Amazon Leo's ground gateway operations team. You will lead efforts to ensure high performance ground gateways are able to continuously serve our broadband customers by assessing and improving terminal performance, and investigating faults and anomalies, including on-site at our gateway terminals when required. You will collaborate with other subject matter experts to develop the tools and procedures necessary to support this global endeavor. Key job responsibilities - Assess the health and performance of globally distributed ground terminals - Address and remediate antenna faults, alarms, and anomalies - Maintain and/or update antenna calibrations as necessary - Perform software updates/upgrades of antenna components - Design system test and verification processes and document at-scale mechanisms - Manage tactical interactions with partners to ensure milestones, deliverables, and technical artifacts are technically compliant with project objectives and programmatic requirements - Work with stakeholder teams to maintain operational terminals in sync with organizational goals - Develop team training plans and materials - Communicate regularly with senior management on status, risks and change control A day in the life As a Gateway Terminal Ops Engineer, you will provide remote support to analyze, remediate, and maintain our gateway antennas across the world. You will address tickets generated by our automated monitoring systems; providing critical feedback to dial in and improve our systems. You will devise mechanisms and procedures to support efficient troubleshooting and remediation efforts. You may be required to travel (up to 50%) to our gateways in order to address physical problems and troubleshoot faults and anomalies. Your contributions will keep our systems capable of serving our customers. These systems provide mission critical communications with Kuiper satellites. Ground terminals include state of the art tracking antennas, modems, and innovative support systems. About the team The Ground Systems team is responsible for the architecture, design, build, installation, and operation of globally located Kuiper Ground and TTnC terminals. Our Ground Gateways enable high data rate, low latency communications between Amazon Leo points of presence and our Low Earth Orbit Satellite constellation. The team works closely with Ground Infrastructure Services, Networks, Regulatory, Payload Test, and RF Systems teams to ensure Amazon Leo provides a seamless customer experience. Basic Qualifications - 5+ years of satellite communications ground systems and operations experience - 3+ years of satellite communications ground systems and operations experience - Experience scripting for automation (e.g., Python, Perl, Ruby) - 2+ years of network troubleshooting and support experience - Experience using analytical thinking and problem-solving skills to identify root causes of technical problems - Ability to write and review accurate and complete support procedures, system documentation, and issue tracking entries. - Bachelor's Degree in RF, Aerospace, or other technical discipline or equivalent experience Preferred Qualifications - Experience with satellite communications earth stations or network development, deployment, and operation - Ka-band experience as related to earth/ground station infrastructure - LEO and/or MEO satellite systems experience. - Excellent technical, problem-solving and communication skills - 3+ years of work experience in design and commission of radio/mobile telecommunications/RAN installations or SATCOM earth stations Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.