Ground Control Support Technician

Ground Control is where curiosity, calm, and problem-solving collide.

You'll be on the front lines answering questions, untangling issues, and making sure our clients and teammates feel supported, informed, and taken care of.

Balancing responsiveness with thoughtfulness, and bringing clarity to moments of confusion, you'll play a key role in delivering the high-touch, trust driven experience Envision is known for.

• Provide exceptional customer service.
• Be an effective communicator and enjoy working with people.
• Serve as an administrator for Envision Technology Advisors’ Ground Control suite of technologies.
• Deploy and support a mix of the above technologies for our clients.
• Interface with Engineering to escalate issues as needed.
• Participate in technical sessions with clients to discover requirements and develop solutions.
• Communicate potential ticket resolutions to clients and steer them appropriately to ensure they make the best decision possible.
• Occasionally serve as engineering resource on implementation projects.
• Mentor and develop new team members as they come onboard.
• Maintain technical certifications as required.
• Provide technical training and prepare network documentation for customers as needed.

Qualification s

• You must be an excellent communicator and have unparalleled customer service skills.
• Be completely fluent in all MS desktop operating systems and common workflow software such as: Office, Adobe, Quickbooks, Web Browsers etc.