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Key skills for this role
About the Role
Securus Insurance Brockers India Pvt.Ltd is hiring a Guest Relations Executive to serve as the primary point of contact for visitors, ensuring a comfortable and memorable experience.
Key Skills for This Role
Responsibilities
- Manage the reception desk and oversee VIP check ins and check outs
- Handle customer complaints promptly and professionally
- Provide detailed information about amenities, hotel facilities, and local attractions
- Anticipate guest needs and maintain profiles regarding their preferences
- Liaise with departments like Housekeeping, Food & Beverage, and Front Office
- Gather customer feedback during check out to identify areas for improvement
Requirements
- Experience in guest relations or hospitality
- Excellent communication and interpersonal skills
- Ability to handle complaints professionally
Full Job Posting
Role Overview
- A Guest Relations Executive (GRE) is the primary point of contact for visitors, ensuring a comfortable and memorable experience.
- Commonly found in hotels, resorts, and hospitals, GREs greet guests, handle inquiries, resolve complaints, and coordinate with different departments.
Core Responsibilities
- Manage the reception desk, oversee VIP check ins and check outs, and allocate rooms.
- Handle customer complaints promptly and professionally, going the extra mile to ensure satisfaction.
- Provide detailed information about amenities, hotel facilities, and local attractions to guests.
- Anticipate guest needs, maintain profiles regarding their preferences, and arrange special amenities.
- Liaise closely with departments like Housekeeping, Food & Beverage, and Front Office to ensure seamless service.
- Gather customer feedback during check out to identify areas for service improvement and promote loyalty programs.
Pay
- Pay: AED1,500.00 AED2,000.00 per month.
Work Location
- Work Location: In person.
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