Graduate Trainee, IT (UAE National Only)

Overview

Job Description** **Why This Role Matters

What You’ll Drive

• Receive, log, and manage ICT issues and service requests via approved channels (email, portal, phone).
• Categorize, prioritize, and assign tickets based on urgency and impact.
• Provide first-level troubleshooting and resolution for common ICT issues, escalating unresolved problems to second- or third-level support teams.
• Update ticket status and document resolution notes accurately before closure.
• Assist users with login/password issues, Microsoft 365/email access, PC/laptop/printer/peripheral issues, and basic network or connectivity problems.
• Provide support remotely or on-site as required.
• Guide users on self-service portals and knowledge base usage.
• Prepare ICT assets (laptops, desktops, mobile devices) for new joiners and assist with account creation, email/system access setup, and standard software installation.
• Support offboarding by coordinating access removal, tracking asset returns, and managing license reassignment or removal.
• Maintain accurate records of ICT assets, track movement, replacements, and perform basic inventory updates.
• Conduct basic hardware diagnostics and replacements (mouse, keyboard, HDD/SSD, RAM) and coordinate with vendors for warranty repairs.
• Communicate clearly with users regarding ticket status, expected resolution steps, and available workarounds.
• Follow up post-resolution to confirm user satisfaction and document recurring issues and resolutions.
• Update or suggest improvements to help articles and FAQs.
• Adhere strictly to ICT procedures, SOPs, and security guidelines, supporting endpoint security measures such as patching and encryption checks.
• **Qualifications** **You’re a Great Fit If You Have**
• Hold a Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Demonstrate experience in IT support, helpdesk operations, or related ICT roles.
• Possess strong knowledge of Microsoft 365, Windows OS, networking fundamentals, and hardware troubleshooting.
• Use IT service desk systems effectively to log, track, and resolve issues.
• Exhibit excellent communication, problem-solving, and organizational skills.
• Work independently and collaboratively in a multicultural environment.
• Willingness to provide on-site support and travel to operational sites when required.
• Maintain professionalism, customer service orientation, and attention to detail in all interactions.

Why You’ll Enjoy Working with Us

• Competitive Benefits

• Positive Workplace Culture

• Opportunity to work with a leading international construction group
• Exposure to large-scale, high-impact projects in the Middle East
• Collaborative, diverse, and professional work environment

Additional Information