Global Process Owner of Document Management

Exton, PA, US, 19341

In this role, the Global Process Owner of Document Management is accountable for defining, owning, and continuously improving the end-to-end controlled document lifecycle for West. This position is vital for the implementation and long-term sustainment of the Digital Quality Management (DQM) system.

This role leads a global process network interfacing with OU Quality contracts and other cross-functional stakeholders/experts to ensure consistent execution across all regions and sites. The Global Process Owner establishes enterprise standards, governance, and performance oversight, driving a One West approach to Quality. The position plays a key role in delivering a culture shift toward standardized, scalable, and efficient processes, ensuring alignment of process, systems, and reporting while eliminating unnecessary variation, duplication, and workarounds.

Global Process Owners operate as enterprise leaders and change agents, influencing across a matrix organization to drive adoption, improve performance, and ensure sustainable process execution.

This role will initially report solid line into the Quality Excellence organization to support the design, development, and deployment of global QMS processes. While on the Quality Excellence team, the role will have a dotted-line relationship with the functional manager with whom the process is operationally supported. Upon successful implementation and stabilization of the Enterprise Document Management process(s), the role will fully transition into Corporate Quality Systems within the appropriate functional area (e.g., Quality Systems) to ensure ongoing process ownership, governance, and continuous improvement.

Own the global process end-to-end, from design through execution and continuous improvement

Define and maintain enterprise-wide process standards, procedures, and requirements

Ensure alignment of process, systems, and reporting across the enterprise

Understand and represent the needs of all process users (Sites, OUs, functions)

Make timely, enterprise-level decisions using established governance frameworks

Establish and maintain global governance structures, decision rights, and escalation pathways

Lead global process forums (e.g., monthly) with OU QMS Leads and Site SMEs

Drive standardization of processes, terminology, workflows, and definitions

Eliminate duplication, conflicting processes, and local/site-specific interpretations

Control process changes, versioning, and impact across enterprise procedures and systems

Define and monitor global process KPIs, ensuring performance is actively improved (not just reported)

Identify and address performance gaps, risks, and compliance trends (cycle time, backlog, effectiveness)

Lead root cause analysis and resolution of systemic process issues

Maintain visibility through global dashboards and regular performance reviews

Partner with stakeholders to ensure consistent and reliable execution across OUs and Sites

Involvement in Corporate Quality Audits for local system and process evaluation

Lead and prioritize global process improvement initiatives aligned to QA strategy

Drive simplification, efficiency, and scalability by reducing variation and workarounds

Partner with Digital/Systems teams to enable enterprise solutions and automation

Ensure effective change management, communication, and training adoption

Maintain a continuous improvement roadmap for the process

Bachelor's Degree in a science related field or equivalent experience required

Master's Degree in a science related field preferred

8+ years of work experience.

5+ years of experience in pharmaceutical or medical device environment.

2+ years of experience in a Quality role; ASQ CQE certification desirable.

5+ years of deep subject matter expertise (SME) in controlled document architecture and hierarchy, taxonomy/information architecture, workflow/approval design, change impact management, content quality/documentation rationalization, versioning/point-of-use control.