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Global Payroll & EOR Onboarding Implementation Manager
Papaya Global
London, GBR
Full-time
Mid · 4+ years experience
Hybrid
Discovered 2 weeks ago
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Description
Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.
We're looking for a Global Payroll & EOR Onboarding Implementation Manager to join our Operations teams!
Key Responsibilities
- Lead end-to-end onboarding and implementation projects for Global Payroll, Employer of Record (EOR), and workforce management solutions.
- Act as the primary point of contact throughout the implementation lifecycle, ensuring a smooth and successful client experience.
- Conduct discovery sessions to understand client payroll, HR, compliance, operational, and business requirements.
- Develop and manage implementation plans, timelines, milestones, and deliverables while ensuring projects are delivered on time and within scope.
- Guide clients through platform configuration, data migration, testing, payroll validation, go-live readiness, and post-launch stabilization.
- Collaborate closely with Payroll Operations, Product, Engineering, Customer Success, and Account Management teams to ensure successful delivery and seamless handover.
- Support integrations between payroll, HRIS, ERP, and other third-party systems.
- Identify project risks, dependencies, and operational challenges, implementing mitigation plans when needed.
- Leverage AI-powered tools and workflows to improve implementation efficiency, documentation quality, project delivery, and client outcomes.
- Contribute to the continuous improvement of implementation methodologies, playbooks, and best practices.
Requirements
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