Project Manager

Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.

We are looking for a dynamic, energetic, and self-motivated Project Manager to lead our customers through implementations of the Papaya EoR and payroll solutions. The Implementation Project Manager is a customer-facing role that drives the delivery of implementations, manages, creates, coordinates, and prioritizes projects and tasks, leads timelines, maintains project plans, and communicates status to implementation team members, senior management, and customers.

The ideal candidate has a strong project management mindset and is able to leverage AI-powered workflows and automations to improve project execution, customer communication, reporting, and operational efficiency.

Manage all phases of customer onboarding and develop detailed project plans, schedules, project timelines, status reports, and processes to ensure customer satisfaction, project continuity, and the timely delivery of services.

Create, optimize, and drive schedules and project plans across cross-functional teams, partners, and customers.

Anticipate, recognize, and work through resistance or setbacks, work well with others when conflicts arise, ensure alignment with objectives, and ensure projects remain on schedule.

Lead customer interactions and act as the point of contact throughout the implementation, including scheduling and setting the agenda for weekly implementation meetings, preparing status reports, and following up on outstanding deliverables.

Run the planning and scheduling of multiple simultaneous customer implementation projects.

Partner closely with Implementation and Onboarding Managers on delivery of projects that fall within a larger, strategic program of customer work.