Global Operations Associate

Be the “front line” in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately. In addition, supporting your team in mid to high escalations, high complexity movements, delicate communication, and other tactical touch points.

You will also support the manager in guiding the team to improve and deliver great performance, including data quality and shipment milestone timeliness; at the same time ensure your work satisfies internal KPIs and SLAs that demonstrate quality delivery.

You will follow standard operating procedures (SOP) and support in building scalable operational infrastructure and procedures to ensure the delivery of the highest levels of efficiency and productivity for your customers. You will continuously look for opportunities to improve them and take action on the improvements.

You will personally represent Flexport’s value proposition by leading business implementation and shipment execution for new clients and opportunities.

You will act as the primary point of contact for internal and external escalations, making sure to solve client issues quickly and ensure smooth operations at origin/destination and escalate issues as needed. You will always be acting in the best interest of the company by avoiding leakages and ensuring cost conscious behavior.

Overall, your team will:

Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, and trucking.

Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.

Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).

A successfully completed a BA/BS degree in Logistics, Supply Chain, Business or high-level vocational qualification equivalent.

1-2 years of experience in freight forwarding, logistics / supply chain, and/or ocean freight operations (multimodal operations experience is a plus) in Poland.

Knowledge and understanding of local Port / Terminal software systems

Fluent in English and Polish (other European languages are a plus)

Able to adapt to new technology and can thrive in a fast paced environment

Effective time management. Be able to properly prioritize and manage a large volume of tasks and commitments

Hands-on, process-oriented, structured thinking with strong problem-solving capabilities

Excellent communication, interpersonal and organizational skills

Ability to effectively build feedback loops within the team, for a product, or service

Teamwork and relationship building

A client service mindset; you are obsessed with client satisfaction, and strive to investigate and troubleshoot the client’s problem

Designing and optimizing processes

Problem-solving capabilities: Building consensus among people with differing opinions

A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

Willing to travel regularly and/or a possible short-term relocation to Hamburg, Germany (business dependent) in first 4-6 months, after which permanent relocation to Poland.

#LI-onsite

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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