Global IT Program Director

The IT Program Director will oversee the planning, execution, and completion of the Global Workplace Technology Program . This role involves collaboration with key IT stakeholders and enterprise-wide partners to ensure successful delivery of multiple workstreams . The position requires managing teams to resolve issues, maintain timelines and budgets, and achieve a standardized global service delivery model.

Standardize IT Service Delivery globally, including implementing a 24x7 outsourced service desk and associated processes (based on the ITIL framework).

Consolidate multiple ServiceNow instances into a single, global platform to support the standard process framework.

Define Colliers Digital Workplace model, including defining standard end user devices, office technology and management platforms.

Deliver training and change management to Colliers global IT staff and user community. Implement a simple and effective financial charge-back mechanism for

global IT services.

Plan and manage multiple complex, regional, and cross-functional enterprise projects in alignment with strategic and financial objectives.

Develop program goals, timelines, and charters with key stakeholders, and create RACI matrices.

Manage diverse stakeholders and vendors, anticipate needs and risks, and conduct effective meetings via Teams and email.

Build trust and collaborate effectively across teams and borders.

Develop and maintain program plans, identify resource needs, and manage schedules.

Drive creative and practical solutions to issues through effective collaboration.

Ensure steady-state IT support for new technologies and comprehensive issue resolution post-implementation.

Manage the programs financial health and establish an effective chargeback model.

Provide professional and honest status reports tailored to the audience’s needs. Ensure regular updates using the appropriate format.