Global IT Infrastructure Workplace Technical Service Manager

Own end‑to‑end M365 collaboration workloads (Teams, SharePoint, OneDrive, Exchange Online, Viva, Planner, Power Platform)

Define and maintain a clear service strategy, technical blueprint, and multi‑year roadmap aligned to the Global Workplace strategy and M365 evergreen model

Prepare for and guide coexistence/integration scenarios with Google Workspace

Continuously evaluate new Microsoft capabilities (incl. AI) and collaboration tools; assess their business impact

Lead POCs, controlled feature rollouts, staged deployments, and pilots

Own the Change & Project pipeline for M365 & Collaboration; ensure enhancements and new services are tested, documented, and deployed in a controlled manner

Drive continuous improvement, simplification, and automation; advocate user‑centric design and strong adoption practices

Ensure robust operational governance with suppliers, internal teams, and partners

Oversee global service operations (performance, incidents, problems, changes, compliance, capacity).

Ensure ITIL compliance (incident, problem, change, capacity, continual improvement)

Lead lifecycle processes (evaluation, rollout, standardization, maintenance, retirement)

Provide weekly/monthly service performance reporting and lead the service in DSR/operational forums

Act as primary owner of relationships with M365‑related vendors/partners; manage SLAs, value delivery, escalations, and performance

Ensure partners contribute to strategic evolution, not only technical operations

Represent the service in cross‑tower forums and with business stakeholders across 70+ countries

Act as the single point of contact for technical and vendor engagements

Manage the service budget and drive cost efficiency

Maximize business value realization through collaboration technologies and strong adoption

Provide expert guidance on M365 architecture, governance, security, licensing, and integrations; collaborate with Endpoints, AD/IAM, AVD, and Employee Productivity towers

Support migrations (e.g., email, SharePoint, apps) and identity‑related components

Anticipate needs around Google Workspace capabilities to support future coexistence or migration

Experience: 10+ years in end‑user and collaboration technologies (strong Microsoft background preferred)

M365 Expertise: Proven knowledge of administration, security, governance, and licensing across core workloads

Evergreen Workplace: Experience designing and operating evergreen workplace environments

Identity & Device: Familiarity with Azure AD/Entra ID, Intune/SCCM, and common integration patterns

Google Workspace: Awareness or willingness to acquire enterprise‑level understanding for coexistence/migrations

Delivery: Experience leading POCs, testing new features, and running controlled rollouts/pilots

Operations & Reporting: Comfortable with ITIL processes and delivering operational dashboards/reports (Power BI preferred)

Stakeholders & Vendors: Strong vendor/partner management; excellent communication, documentation, and stakeholder skills

Analytical: Strong analytical and problem‑solving capability

Global Context: Experience in large, multicultural organizations operating across 70+ countries

Certifications: Microsoft and ITIL certifications are desirable

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We look forward to connecting with you soon!