teamtailor
Global Head of Customer Programs
Element Logic
GBR
Full-time
Senior · 10+ years experience
Hybrid
Discovered 1 weeks ago
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Your key responsibilities
- You will define, build and scale global customer programs that create a consistent customer experience and measurable commercial impact across Element Logic's international business. You will:
- Develop and execute the global Customer Programs strategy in alignment with the overall Customer Success strategy
- Build scalable frameworks across onboarding, adoption, customer health, retention, expansion and advocacy
- Translate strategy into practical playbooks, governance and ways of working
- Establish customer health, risk and intervention frameworks
- Drive implementation and adoption across markets and business units
- Balance global consistency with local business and customer needs
- Build alignment and ownership across functions and geographies
- Define relevant measures of customer value and program impact
- This is a role for someone who can turn strategy into execution and create sustainable adoption across the organization.
- Qualifications & Experience
- You bring substantial experience from Customer Success, Customer Programs, Commercial Excellence or a comparable function within an international B2B environment.
Required qualifications
- Bachelor’s or master’s degree in business, Engineering, Supply Chain, Technology, or a related field.
- 10+ years of relevant professional experience, including experience in senior roles from global roles and international organizations
- Proven experience designing and implementing customer programs, operating models or customer/commercial excellence initiatives across multiple markets
- Relevant experience from warehouse automation, intralogistics, material handling, robotics, supply chain technology or adjacent industrial technology environments
- Demonstrated experience working successfully in a complex, international matrix organization
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