Gestionnaire de services, Infrastructure de sites et opérations techniques pour les Amériques / Service Manager, Site Infrastructure and Technical Operations for Americas.

• Expérience au sein d’un secteur réglementé, tel que l’industrie pharmaceutique, les sciences de la vie, les soins de santé ou le secteur manufacturier.
• Expérience en gestion d’infrastructures à l’échelle d’une entreprise internationale.
• Les certifications suivantes constituent un atout:
• ITIL v5.0

• Microsoft 365 Administrator Expert (MS-102).

Vous recevrez:

• Un minimum de quatre semaines de vacances.
• Des congés payés en plus des congés annuels et des jours fériés.
• Un congé payé entre noël et le jour de l'an, avec un salaire complet.
• Un régime de retraite collectif avec des contributions substantielles de l'employeur.
• Une couverture d'assurance collective généreuse et flexible par le biais de notre régime privé.
• Une assistance aux employés et aux familles.
• Formule de travail hybride offerte.
• Des services de télémédecine.
• Un congé parental - paiements complémentaires jusqu'à 100 % du salaire de base, indépendamment du sexe ou de l'orientation sexuelle.
• Amélioration et développement de carrière, y compris les opportunités d'apprentissage, de formation et de reconnaissance professionnelle.

Sandoz Canada est fièrement certifié Great Place to WorkTM!

En savoir plus sur cette certification.

À regarder:

• Présentation d’entreprise
• La vie au siège social de Sandoz Canada

Pourquoi Sandoz?

Sandoz est le chef de file mondial des médicaments biosimilaires et génériques, un segment de l’industrie de la santé qui fournit 80 % des médicaments consommés dans le monde à seulement 30 % du coût, touchant la vie de plus d’un milliard de personnes dans plus de 100 pays!

Bien que nous soyons fiers de nos réalisations, nous avons l’ambition d’aller encore plus loin afin que chacun puisse exercer son droit fondamental à une bonne santé.

Grâce à des investissements dans de nouvelles capacités de développement, des sites de production, de nouvelles acquisitions et des partenariats stratégiques, nous avons l’occasion de façonner l’avenir de Sandoz et d’aider encore plus de personnes à accéder à des médicaments de haute qualité, abordables et durables.

Notre élan repose sur une culture ouverte et collaborative, portée par des collègues talentueux et ambitieux.

En mettant à profit leurs compétences, ils évoluent dans un environnement agile et collégial offrant des carrières porteuses de sens, où la diversité des idées est valorisée et où le développement personnel est soutenu.

Rejoignez-nous et contribuez à rendre les soins de santé plus équitables et plus rapides.

Nous nous engageons à bâtir un environnement de travail inclusif et de grande qualité, ainsi que des équipes diversifiées qui reflètent les patients et les communautés que nous servons.

Your responsibilities include, but are not limited to:

• Manage site infrastructure services across all Sandoz sites in North, Central and South America, ensuring alignment with global technology, security, and service management standards.
• Drive infrastructure reliability, lifecycle planning, and technology readiness for site expansions, integrations, and operational changes.
• Oversee service performance and provide leadership during major incidents, ensuring rapid resolution and continuous improvement.
• Build strong partnerships with business stakeholders, site leadership, and global technology teams to support strategic priorities.
• Collaborate with regional infrastructure teams while managing vendor performance, operational budgets, and investment planning.
• Ensure compliance with security, quality, privacy, and regulatory requirements across the regional infrastructure landscape.

What you’ll bring to the role:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent professional experience.
• 10+ years of experience leading enterprise infrastructure or digital workplace services across multiple sites, regions, or countries.
• Strong knowledge in Site Infrastructure, Network Connectivity, Data Center and/or Digital Workplace Services in complex environments.
• 10+ years of experience managing major incidents, vendors, budgets, and cross-functional stakeholder relationships.
• 5+ years of experience in people leadership experience, including coaching and developing geographically distributed teams.
• Fluency in oral and written French is mandatory. Due to the nature of our operations, oral and written fluency in English is required for regular communication with customers, partners, and/or colleagues, whether in Canada or internationally.
• Be able to commute to our Canadian Head Office in Saint-Hubert, 2-3 times per week.
• Available to travel across all Sandoz sites in Americas, when required.
• Strong executive communication skills with the ability to translate technical concepts into business-focused recommendations, drive collaboration and service excellence across complex organizations.
• Demonstrated responsibility for service operations, site technology lifecycle, vendor delivery, financial planning, major incidents and stakeholder engagement.
• Practical understanding of campus LAN and WAN, Wi-Fi, local network and server rooms, edge infrastructure, workplace technology, meeting-room dependencies, printing and site resiliency.
• Strong experience delivering reliable IT services, coordinating vendors, planning technology improvements, managing budgets, and partnering with key stakeholders.
• Familiarity with cloud-connected enterprise environments, infrastructure security, and workplace technologies.
• Experience IT Service Management (ITSM) platforms, ideally ServiceNow.

• Experience within a regulated industry such as pharmaceuticals, life sciences, healthcare, or manufacturing.
• Experience managing infrastructure across a global enterprise.
• The following certifications:
• ITIL v5.0

You’ll receive:

• A minimum of four weeks’ vacation.
• Paid time off in addition to your annual vacation and statutory holidays.
• Time back between Christmas and New Year’s Day with full pay.
• Group pension plan with substantial employer contributions.
• Generous and flexible group insurance coverage through our private plan.
• Employee and family assistance.
• Hybrid work formula offered.
• Telemedicine services.
• Parental leave – supplemental top-up payments up to 100% of base salary, regardless of gender or sexual orientation.
• Career enhancement and development, including learning, training and professional recognition opportunities.

Sandoz Canada is proudly certified as a Great Place to WorkTM!

Learn more about the certification.

To watch:

• Corporate Presentation
• La vie au siège social de Sandoz Canada (French only)

Why Sandoz?

Sandoz is the global leader in Biosimilar and Generic medicines, a segment of the healthcare industry that delivers 80% of the world’s medicines at 30% of the cost, touching the lives of more than 1 billion people across 100+ countries!

While we are proud of our achievements, we have an ambition to do more so that everyone can achieve the basic human right of good health.

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help even more people gain access to low-cost, high-quality medicines, sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills, experience an agile and collegiate environment with impactful careers, where diversity of thought is welcomed and where personal growth is supported!

Join us, help us make healthcare fairer and faster.

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

#Sandoz