dayforce
Genesys Support Engineer
Connex Telecommunications
Toronto, CAN
Full-time
Senior · 5+ years experience
Hybrid
Discovered 3 days ago
Genesys CloudGenesys Cloud ArchitectAmazon ConnectIVRCCaaSUAT
Free
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Genesys CloudGenesys Cloud ArchitectAmazon Connect
Role Overview
We are seeking an experienced Genesys Cloud Technical Business Systems Analyst with expertise in contact centre transformation, customer experience optimization, routing, queuing, IVR strategy, and contact centre modernization within large enterprise environments.
The successful candidate will have strong hands-on experience with Genesys Cloud and must be fluent in both French and English, written and spoken .
This is a hybrid role based in Toronto, with onsite attendance required as needed.
Key Skills for This Role
Genesys CloudGenesys Cloud ArchitectAmazon ConnectIVRCCaaSUAT
Full Job Posting
Location
- Hybrid / Toronto Language Requirement: Bilingual French and English
Position Overview
We are seeking an experienced Genesys Cloud Technical Business Systems Analyst with expertise in contact centre transformation, customer experience optimization, routing, queuing, IVR strategy, and contact centre modernization within large enterprise environments.
The successful candidate will have strong hands-on experience with Genesys Cloud and must be fluent in both French and English, written and spoken .
This is a hybrid role based in Toronto, with onsite attendance required as needed.
Key Responsibilities
- Lead and support contact centre transformation initiatives.
- Facilitate stakeholder workshops and discovery sessions in both French and English.
- Gather, document, and translate business and technical requirements.
- Design and optimize routing, queue, and IVR strategies.
- Support Genesys Cloud configuration, enhancements, and solution design.
- Support contact centre migration and modernization programs.
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