Genesis Concierge

Customer Engagement & Lead Management

Service Department Support

CRM & Reporting

Customer Satisfaction

You need these qualifications

• High school diploma or equivalent.
• Strong communication skills (written and verbal) with a refined, confident, and persuasive demeanor.
• Excellent phone etiquette and the ability to handle high volumes while maintaining a "luxury" tone.
• Proficiency with CRM systems, Microsoft Office Suite, and basic computer applications.
• Self-motivated with strong organizational and multitasking abilities.
• Must be flexible to work days, evenings, and Saturdays as scheduled.

It would be nice if

What we offer

• Performance-Driven Culture: We celebrate achievements and foster a results-oriented, professional environment.
• Career Growth: We’re committed to helping our team members grow within the Genesis brand and the Downtown AutoGroup.
• Competitive Pay: $45,000 – $55,000 annually (commensurate with experience).
• Comprehensive Benefits: Health, dental, and vision coverage, along with a Parts & Service Discount and a generous Vehicle Purchase Program.
• Professional Development: Ongoing training opportunities to keep your skills sharp through the DAG Academy and Genesis-specific training programs.
• Modern Facility: Work in a premium, state-of-the-art environment that reflects the Genesis design philosophy.
• You are what drives us … Apply Now! If you're ready to take your career to the next level, please apply. We're excited to hear your story!
• This is an in-person role.
• Downtown AutoGroup is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time thr oughout the recruitment process, just email us at hr@dtautogroup.com.
• Downtown AutoGroup is an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age. All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted.