Assistant Service Manager

Sales and Upselling:

Customer Retention:

Financial and Administrative Duties:

• Estimate preparation: Prepare cost estimates for the customer based on the diagnosis provided by the service technicians. Clearly communicate labor costs, parts prices, and any other associated fees.
• Billing: Ensure invoices are accurate, all parts and labor are properly billed, and warranty or service contract coverage is applied where applicable.
• Payment processing: Handle cash, credit card, and warranty transactions, ensuring proper financial documentation is maintained for all services.
• Warranty claims: Process warranty claims for customers and work with the manufacturer to resolve any warranty issues efficiently.
• This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by the incumbent. Incumbent may be asked to perform other duties as required.
• You need these qualifications
• Experience : Minimum of 2-3 years of experience in a service advisor role, preferably within an automotive dealership or service center environment.
• Technical knowledge : Strong understanding of automotive repair processes, vehicle maintenance, and service requirements. Familiarity with diagnostic tools and repair procedures.
• Communication skills : Excellent verbal and written communication skills, with the ability to explain technical information to customers in a clear and simple manner.
• Customer service skills : Strong customer service orientation with a focus on building positive, long-term customer relationships.
• Sales skills : Ability to identify opportunities for upselling and increasing repair orders without compromising the trust of the customer.
• Organizational skills : Highly organized with the ability to manage multiple tasks, appointments, and deadlines in a fast-paced environment.
• Problem-solving : Ability to troubleshoot customer concerns and resolve issues in a timely, efficient, and professional manner.
• Computer proficiency : Comfortable using dealership management software (e.g., CDK, Reynolds & Reynolds), appointment scheduling systems, and Microsoft Office Suite.
• It would be nice if
• Industry experience: Experience in both dealership and independent repair facilities is an asset.
• Brand experience: With LExus parts and service.
• What we offer
• Performance-Driven Culture: We celebrate achievements and foster a results-oriented work environment.
• Career Growth: We’re committed to helping our team members grow their careers with us - we believe in promoting from within.
• Community: Be part of a team that’s as passionate about cars as you are, in one of the most vibrant cities in the world.
• Competitive Pay: We value your contributions and ensure you're rewarded accordingly.
• Comprehensive Benefits: Health, dental, and vision coverage, along with a Parts & Service Discount and a generous Vehicle Purchase Program.
• Professional Development: Ongoing training opportunities to keep your skills sharp and your career on track through our DAG Academy.
• Modern Facility: Work in a clean, organized, and well-equipped shop that prioritizes safety and efficiency at our state-of-the-art Autoplex .
• Rich Legacy : Established in 1992, our group has grown from a single dealership to employing over 300 professionals that collectively represent the largest retailer of automobiles in downtown Toronto.
• You are what drives us … Apply Now!

This is an in-person role.