GENERAL SERVICES MANAGER- Restaurant & catering Group

Role Overview

Shared Services and Fleet

• Establish procedures, schedules, service standards, and accountability for each shared-service function.
• Manage staff transport routes, schedules, vehicle allocation, driver coordination, fleet maintenance, utilization, costs, and downtime.
• Align transport schedules with central kitchen production, delivery requirements, and outlet staffing needs.

Maintenance and Facilities

• Own preventative and reactive maintenance across central kitchen, restaurants, offices, and accommodation sites.
• Establish maintenance SLAs, manage contractors, respond to urgent issues, and maintain a preventative-maintenance programme.
• Escalate major structural, electrical, or landlord-related issues with cost and timeline recommendations.

Accommodation, Cleaning and Laundry

• Oversee accommodation hygiene, safety, room capacity, inspections, corrective actions, maintenance, upgrades, and regulatory compliance.
• Manage cleaning and housekeeping schedules, standards, inspections, internal teams, and outsourced providers.
• Oversee uniforms, linen, laundry capacity, equipment, consumables, stock levels, costs, and timely distribution.

Vendors, Budgets and Compliance

• Manage maintenance, pest control, waste, cleaning, laundry, transport, and other facilities-related suppliers.
• Manage shared-services OPEX and CAPEX budgets, monitor cost centres, report variances, and support investment planning.
• Maintain compliance documentation and close safety, facilities, and inspection findings within agreed timelines.

Business Continuity and Reporting

• Develop contingency plans for vehicle breakdowns, major equipment failures, accommodation issues, and other service disruptions.
• Provide weekly shared-services, monthly facilities and maintenance, fleet, accommodation, vendor, budget, and compliance reports.
• Success is measured through fleet uptime, maintenance SLA performance, accommodation compliance, budget performance, and service standards.

Qualifications and Experience

• At least 6–8 years of experience in facilities, general services, administration, or shared-services management.
• Proven multi-site experience in hospitality, restaurants, catering, retail, or another operations-heavy environment.
• Experience managing staff transport or a vehicle fleet, staff accommodation, maintenance teams, contractors, vendors, and service-level agreements.
• Cleaning, housekeeping, or laundry management experience is highly desirable.
• Qatar or GCC hospitality experience is strongly preferred, and familiarity with relevant Qatar requirements is advantageous.

Key Competencies

• Strong multi-site management, vendor management, negotiation, planning, coordination, communication, and stakeholder-management skills.
• Practical, hands-on problem-solving ability with strong budget and cost-control awareness.
• Ability to manage multiple departments and priorities while remaining calm and decisive under pressure.