General Manager - Property Management Staff Accommodation

As part of Qiddiya City s development, Qiddiya Investment Company (QIC) is delivering a large and diverse portfolio of world class assets across residential communities, hospitality, retail, entertainment, sports, culture, education, medical, and staff accommodation.

These assets will operate within integrated mixed use environments designed to support the needs of Qiddiya s workforce and the wider destination ecosystem.

The Staff Accommodation portfolio supports the housing needs of employees across theme parks, hotels, Qiddiya entities, and affiliated operating companies, and incorporates associated retail, leisure, entertainment, and food & beverage facilities.

The portfolio is expected to grow significantly over the next five years, reaching approximately 13,000 residential units by 2030, requiring a strong focus on scalability, efficiency, cost control, sustainability, and long term asset value.

will serve as the senior leader accountable for the full property management lifecycle of QIC s staff accommodation portfolio, providing strategic direction and operational leadership across all aspects of operations, resident lifecycle management, service delivery, governance, financial performance, and long term asset stewardship.

The immediate priority is to lead the successful readiness and transition of accommodation assets launching in 2PHONE_NUMBER, ensuring they are fully operational, digitally enabled, and resident ready through the establishment of operating models, service standards, developing and implementing robust PM, community and occupancy strategies, FM and maintenance frameworks, and vendor oversight structures. The position is responsible for setting up operational infrastructure, implementing technology systems, finalizing service agreements, and creating frameworks that ensure long-term operational efficiency, compliance, and superior resident experience. The role will drive operational stabilization and performance optimization across early phases by enhancing service quality, cost efficiency, resident experience, digital adoption, and vendor performance while embedding consistent governance and standardized operating procedures.

Once operational, the General Manager will drive the asset through its stabilization and maturity journey, focusing on revenue & asset value maximization, service excellence, resident experience, financial performance, operational and cost efficiency.

The role ensures the property operates safely, sustainably, and in full alignment with organizational standards and local regulations.

Oversee resident onboarding, community management, service delivery, and continuous engagement programs to ensure a safe, inclusive, high-quality living environment and superior resident satisfaction.

Build a performance-driven operating environment focused on service quality, cost control, resource efficiency, FM reliability, and continuous process improvement across all sites.

Ensure assets operate in full alignment with organizational policies, health and safety requirements, sustainability standards, municipal regulations, and risk management frameworks.

Lead procurement strategies, contracting, performance oversight, and continuous improvement of FM providers, security, cleaning, and other third-party service partners to ensure service excellence and value for money.

Develop and manage operational budgets, service charge models, cost recovery mechanisms, and revenue optimization strategies while ensuring long-term asset protection, lifecycle maintenance, and value enhancement.

Drive stabilization of newly opened assets by improving service delivery, optimizing occupancy, enhancing resident services, streamlining processes, and embedding standardized procedures across all properties.

Support the long-term expansion of the staff accommodation portfolio up to 13,000+ units by developing scalable operating systems, sustainable practices, and asset strategies that ensure future readiness and lifecycle value.

Build, mentor, and lead high performing property management, community management, and FM oversight teams by establishing clear performance standards, developing operational competencies, and fostering a culture of accountability, service excellence, continuous learning, and cross-functional collaboration across all accommodation assets.