General Manager - Property Management Staff Accommodation - 001 - CDU3

Overview

Key Responsibilities

• **Lead Full Asset Lifecycle Operations**
• Oversee and optimize all stages of the staff accommodation portfolio—from pre‑opening setup, operational launch, and stabilization through to long-term maturity—ensuring assets meet operational readiness, regulatory compliance, and strategic performance targets.
• **Establish Pre‑Opening Operating Models & Infrastructure**
• Define and implement operating models, governance frameworks, service standards, FM strategies, digital systems, SOPs, and vendor structures required for the successful launch of new accommodation assets.
• **Drive Digital Enablement & Smart Community Solutions**
• Deploy technology platforms supporting occupancy management, resident services, FM, safety, sustainability, and community engagement to enhance operational efficiency and resident experience.
• **Manage Resident Lifecycle & Experience Excellence**
• Oversee resident onboarding, community management, service delivery, and continuous engagement programs to ensure a safe, inclusive, high-quality living environment and superior resident satisfaction.
• **Operational Performance & Cost Optimization**
• Build a performance-driven operating environment focused on service quality, cost control, resource efficiency, FM reliability, and continuous process improvement across all sites.
• **Governance, Compliance & Risk Management**
• Ensure assets operate in full alignment with organizational policies, health and safety requirements, sustainability standards, municipal regulations, and risk management frameworks.
• **Vendor, FM & Service Partner Management**
• Lead procurement strategies, contracting, performance oversight, and continuous improvement of FM providers, security, cleaning, and other third-party service partners to ensure service excellence and value for money.
• **Financial Management & Asset Value Maximization**
• Develop and manage operational budgets, service charge models, cost recovery mechanisms, and revenue optimization strategies while ensuring long-term asset protection, lifecycle maintenance, and value enhancement.
• **Operational Stabilization & Continuous Improvement**
• Drive stabilization of newly opened assets by improving service delivery, optimizing occupancy, enhancing resident services, streamlining processes, and embedding standardized procedures across all properties.
• **Strategic Portfolio Planning & Scalability**
• Support the long-term expansion of the staff accommodation portfolio—up to 13,000+ units—by developing scalable operating systems, sustainable practices, and asset strategies that ensure future readiness and lifecycle value.
• **Lead People Management & Capability Building**
• Build, mentor, and lead high‑performing property management, community management, and FM oversight teams by establishing clear performance standards, developing operational competencies, and fostering a culture of accountability, service excellence, continuous learning, and cross-functional collaboration across all accommodation assets.

Requirements

• 15+ years of combined experience in Property Management, FM oversight, community operations, or staff accommodation management within large-scale, multi-asset environments.
• Minimum 8+ years in a senior leadership or multi-site operations management role, managing diverse operational teams and vendor ecosystems
• GCC experience preferred, especially in large workforce communities or mixed‑use developments.
• Degree in Business Management, Real Estate, Property Management, Hospitality Management, or related field.
• Strong expertise in property management, community management, FM oversight, and asset pre‑opening for large-scale residential or staff accommodation assets.
• Ability to operate effectively in a fast-paced, dynamic work environment with evolving priorities and cross-functional demands.
• Strong execution capability with a proven track record of “making things happen,” driving progress, resolving issues, and moving initiatives from concept to implementation.
• High operational processing ability—structured, organized, and able to manage multiple workstreams, stakeholders, and deliverables simultaneously.
• Relevant certifications such as: RICS, IRPM, ARPM, IFMA, IWFM, or equivalent industry memberships/affiliations.
• Additional advantages: certifications in Facilities Management, Health & Safety, Food Safety, or Hospitality Operations.

Benefits