greenhouse
General Manager (PIT)
CLEAR
Pittsburgh, USA
Full-time
Senior · 6+ years experience
Onsite
USD 100000-122500 yearly / year
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About the Position
CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.
As a General Manager, you will be fully responsible for leading and driving the daily operations of your location. You will drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the CLEAR story. You will oversee all hourly and salaried team members and will be responsible for all administrative and leadership functions to ensure a smooth operation.
Key Responsibilities Include
- Lead day-to-day operations of a team of Ambassadors and Managers that utilize CLEAR technology to perform duties related to airport security, customer service and sales
- Business owner for the airport and responsible for driving overall execution to achieve KPIs & metrics
- Hire, develop and sustain a diverse team of talent who successfully and consistently deliver on the CLEAR objectives related to security, service, and sales.
- Drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the CLEAR story
- Performance manage salaried and hourly team members by evaluating performance on an ongoing basis with the ability to have tough conversations
- Build stakeholder relationships with TSA, airline and airport partners; support needs &/or inquiries in a timely manner, escalating to a higher level as necessary
- Manage labor to ensure highest utility, and oversight of payroll and scheduling
- Spend at least 80% of time on the floor in a customer-facing environment at the airport
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