General Manager

• Oversee all day-to-day store operations, ensuring efficiency and profitability, consistency, and alignment with company standards.
• Manage staff through recruiting, training, and motivating, and ensuring high customer satisfaction by maintaining quality and service standards.
• Implement and maintain operational processes, SOPs, and brand guidelines to ensure consistency across shifts.
• Maintain compliance with health, safety, and sanitation regulations at all times.
• Focus on marketing, community engagement.
• Foster a positive, joyful, and happy work environment.

• Drive store performance by managing budgets, labor costs, and key financial metrics.
• Control financials through budgeting, inventory, and cost management.
• Analyze operational data and guest feedback to identify opportunities for growth and improvement.
• Collaborate with the Area Manager to execute strategic initiatives that improve store profitability and brand performance.

• Model exceptional guest service and uphold La La Land’s brand promise in every interaction.
• Address guest concerns promptly and thoughtfully, using feedback to improve experiences.

· Communicates effectively across verbal, written, and interpersonal channels to convey information clearly, collaborate with others, and support team alignment

· Skilled in cross-functional communication and relationship-building

· Ability to lead teams and foster collaboration

· Organized and detail-focused with task and time management, and in meeting deadlines

· Knowledge of health and safety regulations and compliance

· Strong understanding of inventory management, scheduling, and labor cost controls

· High school diploma or equivalent required

· Bachelor’s degree or equivalent experience preferred

· A minimum of 3-5 years of operations management experience, coffee/tea beverage industry preferred

· Previous experience managing a team of direct reports required

· Willingness to work evenings, weekends, and holidays as required

· Prolonged periods of standing may be required

· Ability to work in varied environmental conditions, including exposure to hot and cold temperatures

· La La Land offers competitive salaries, bonuses, medical/dental/vision insurance, prescription drug coverage, 401(k) plan (after 12 months of employment), sick pay, PTO and holiday pay, profit sharing plan (after 90 days of employment), annual food & beverage allowance (prorated for hire date), and company discounts of 30%.

A job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee.

Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All candidate information will be kept confidential according to EEO guidelines.