General Manager - Full Time, On-Site, Dubai

Business Operations

• Work on-site at a technical services, facilities management, and construction maintenance client to manage daily operations and service delivery.
• Oversee office and field operations and coordinate technicians, engineers, subcontractors, suppliers, materials, and schedules.
• Manage work from enquiry and site visit through quotation, execution, invoicing, and collection.
• Ensure work is delivered on time, within budget, and to the required quality standard.
• Develop SOPs, checklists, reporting systems, and escalation procedures and implement operational improvements.

Business Development and Clients

• Generate new business through project-based services and Annual Maintenance Contracts.
• Build relationships with property managers, facilities-management companies, hotels, restaurants, commercial kitchens, contractors, developers, and building owners.
• Handle inbound leads and support outreach through calls, WhatsApp, email, LinkedIn, meetings, and referrals.
• Conduct or coordinate site visits, prepare and negotiate quotations, and follow up with clients.
• Retain existing clients and identify renewal, referral, and cross-selling opportunities.

Commercial Management

• Review job costing, labour requirements, material costs, supplier pricing, and expected margins.
• Ensure quotations are commercially viable and profitable.
• Monitor revenue, gross margin, expenses, invoicing, collections, and outstanding payments.
• Support supplier and subcontractor negotiations and prepare performance reports and forecasts.

Team and Performance