General Manager C/D

• Build and sustain an inclusive, respectful, and high-performing store culture aligned to MEC values
• Lead, coach, and develop the Senior Staff Team, building leadership capability and succession readiness
• Ensure fair, consistent execution of performance management, attendance management, and people practices
• Partner with the People Business Manager and Regional Manager to ensure compliance with employment standards and policies

• Own the end-to-end member experience for the store
• Champion MEC’s service standards, ensuring they are consistently trained, communicated, and delivered across all departments
• Maintain a visible presence on the floor, reinforcing member-first behaviours and service expectations
• Use observations and performance insights to identify gaps and drive targeted coaching through leaders

• Ensure consistent execution of operational, inventory, merchandising, visual, Tech Shop, and back-of-house standards
• Hold the AGM and Department Managers accountable for operational performance, safety, and compliance
• Oversee loss prevention, health & safety, and facilities outcomes, ensuring risks are identified and addressed
• Partner with Support Office teams to ensure systems, product flow, and store operations are effectively supported

• Own recruitment, onboarding, and development outcomes for the Senior Staff Team
• Set expectations and hold leaders accountable for frontline hiring, onboarding, and training quality
• Ensure workforce planning, scheduling, and coverage practices are fair, compliant, and aligned to business needs
• Invest in learning and development to build capability, engagement, and long-term performance

• Own the store’s community engagement strategy and outcomes
• Ensure local outreach, partnerships, and member-facing events strengthen community connection and brand trust
• Represent MEC’s values, brand, and purpose within the local community

• 5+ years of senior retail leadership experience (e.g., General Manager or equivalent) in a complex, customer-facing environment
• Proven ability to lead leaders, build strong leadership teams, and drive engagement and performance
• Strong business and financial acumen, with experience interpreting P&L results and operational KPIs
• Demonstrated accountability for operational excellence, compliance, health & safety, and loss prevention
• Strong coaching, communication, and stakeholder-management skills
• Comfort operating in fast-paced, multi-department environments with competing priorities
• Passion for the outdoor lifestyle and alignment with MEC’s purpose and values
• Flexibility to work a retail leadership schedule, including evenings, weekends, and holidays

This is an active, hands-on leadership role requiring regular presence on the sales floor and in operational areas.

The role includes standing, walking, lifting (up to 50 lbs), and navigating varied store environments while leading teams and overseeing daily operations.

MEC is an equal opportunity employer committed to building an inclusive, respectful, and barrier-free workplace.

We value diversity and believe our teams are stronger when everyone feels safe, supported, and able to be themselves at work.

This posting is intended to backfill an existing role, The anticipated base salary range of this role is $75,500 to $90,000.

The exact salary will be dependent on the successful candidate’s relevant skills, experience, qualifications, store location, and internal equity.

This role is eligible for a variable annual incentive plan .