General Manager - Vancouver Flagship

Maintain a visible presence on the floor, reinforcing member-first behaviours and service expectations

Use observations and performance insights to identify gaps and drive targeted coaching through leaders

Operational Excellence & Risk Management

Ensure consistent execution of operational, inventory, merchandising, visual, Tech Shop, and back-of-house standards

Hold the AGM and Department Managers accountable for operational performance, safety, and compliance

Oversee loss prevention, health & safety, and facilities outcomes, ensuring risks are identified and addressed

Partner with Support Office teams to ensure systems, product flow, and store operations are effectively supported

Talent, Workforce & Capability

Own recruitment, onboarding, and development outcomes for the Senior Staff Team

Set expectations and hold leaders accountable for frontline hiring, onboarding, and training quality

Ensure workforce planning, scheduling, and coverage practices are fair, compliant, and aligned to business needs

Invest in learning and development to build capability, engagement, and long-term performance

Community & Brand Leadership

Own the store’s community engagement strategy and outcomes

Ensure local outreach, partnerships, and member-facing events strengthen community connection and brand trust

Represent MEC’s values, brand, and purpose within the local community

What You Bring

5+ years of senior retail leadership experience (e.g., General Manager or equivalent) in a complex, customer-facing environment

Proven ability to lead leaders, build strong leadership teams, and drive engagement and performance

Strong business and financial acumen, with experience interpreting P&L results and operational KPIs

Demonstrated accountability for operational excellence, compliance, health & safety, and loss prevention

Strong coaching, communication, and stakeholder-management skills

Comfort operating in fast-paced, multi-department environments with competing priorities

Passion for the outdoor lifestyle and alignment with MEC’s purpose and values

Flexibility to work a retail leadership schedule, including evenings, weekends, and holidays

Work Environment

This is an active, hands-on leadership role requiring regular presence on the sales floor and in operational areas. The role includes standing, walking, lifting (up to 50 lbs), and navigating varied store environments while leading teams and overseeing daily operations.

Our Commitment to Inclusion

MEC is an equal opportunity employer committed to building an inclusive, respectful, and barrier-free workplace. We value diversity and believe our teams are stronger when everyone feels safe, supported, and able to be themselves at work.