General Manager (Background Verification)

About the Role

Key Responsibilities

• Lead and manage end-to-end Background Verification operations including employment, education, address, reference, identity, and criminal verification.
• Manage and mentor BGV teams, team leaders, and operational staff.
• Ensure verification processes are completed accurately within defined TAT and SLA requirements.
• Develop and implement SOPs, quality standards, and process improvements.
• Monitor daily operational performance, productivity, accuracy, and turnaround time.
• Handle escalations and resolve complex verification cases effectively.
• Manage client relationships and conduct regular reviews with key clients.
• Prepare and present MIS, operational dashboards, and performance reports to senior management.
• Ensure compliance with company policies, data privacy requirements, and applicable legal/regulatory standards.
• Identify process gaps and implement corrective and preventive actions.
• Coordinate with internal teams, vendors, and external agencies to ensure smooth verification operations.
• Drive automation and technology adoption to improve efficiency and scalability.