oracle
Functional Consultant, Admin Services
Icertis
Pune, IND
Full-time
Entry · 2+ years experience
Hybrid
Discovered 3 weeks ago
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanFull Job Posting
Responsibilities
- Understand how the ICI product works and how it is used by customers.
- Work closely with the customers (Global Customer Base) to answer questions about features and capabilities of our product, Interact with customers on/off-site to work on new product enhancements and configuration changes, implement new changes by using functional skills on customer environments.
- Provide consultation on product features, review customer implementation and enhance the customer system for a better user experience.
- Develop knowledgebase articles/training materials for both customer and internal staff to help them to become self-sufficient.
- Provide technical & functional expertise, guidance, mentorship to team members.
- Follow and contribute to defined CRM processes to manage customer requests efficiently.
- Role may involve travel to customer locations.
- This role requires working in shifts as per the project need (AMER or EMEA).
Qualifications
- 2+ years previous experience in an Application Support/Functional Consultant role.
- Should have worked on full/partial implementation cycles on functional requirement from discovery to delivery of the requirement.
- Willingness to work in rotational shifts.
- Excellent communication and customer handling skills.
- Good understanding of customer support processes and tools. Ability to follow defined processes.
- The ability to coordinate, follow up, follow through and drive issues to closure proactively.
- The ability to be a good listener, and to understand customer requirements. Ability to provide innovative workarounds or design a solution to fix customers' requirements.
About Company
Who we a re: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Icertis
Lead Sales Commissions Analyst
Pune, IND
Lead
Responsibilities Key ResponsibilitiesSales Commissions Administration Calculate and validate monthly and quarterly sales commission payouts in accordance with approved compensation plans Maintain commission plans, quotas
Discovered TodayView →
Senior Software Engineer, Information Security
Pune, IND
Senior
We are seeking a Senior Software Engineer – Information Security to design, implement, and support enterprise security solutions across cloud security, endpoint security, email security, vulnerability management, and SIE
Discovered TodayView →
Senior Software Engineer – Customer Support
London, GBR
Senior
We’re looking for a Software Engineer to join our Level 3 Customer Support team, dedicated to UK government customers. This is a hands-on, hybrid role based in Central London (near Liverpool Street Station), with a minim
Discovered TodayView →
Intern, Technical Writer
Pune, IND
Intern
We’re looking for interns or fresh graduates who enjoy writing, learning how products work, and explaining things clearly. As part of the technical writing team, you’ll help create and maintain product documentation, suc
Discovered TodayView →
Senior Functional Consultant, AI/ML Implementation
Pune, IND
Senior
The Senior Functional Consultant will be the primary point of contact for customers on all functional requirements related to contract intelligence, legacy contract migration, and AI-driven analytics implementations. Thi
Discovered TodayView →
SaaS Product Implementation Program Manager - Public Sector
Reston, USA
Manager
At Icertis, we are revolutionizing how United States federal agencies and government organizations manage their most important contracts—spanning defense, healthcare, public safety, and more. Join our public sector team
Discovered TodayView →
Senior Director, Demand Generation
, USA
Director
Reporting to the VP of Demand Generation, this leader will own the strategy, execution, and optimization of initiatives that fuel pipeline and revenue growth for Icertis’ new business segment. The ideal candidate takes a
Discovered TodayView →
Software Engineer, Cloud Site Reliability (SRE)
Pune, IND
Mid
Key Responsibilities Maintain, and troubleshoot applications in a cloud-based environment Work extensively with Microsoft Azure and Azure Kubernetes Service (AKS) Diagnose and resolve technical issues with strong trouble
Discovered TodayView →
Lead Sales Commissions Analyst
Pune, IND
Discovered Today
Senior Software Engineer, Information Security
Pune, IND
Discovered Today
Senior Software Engineer – Customer Support
London, GBR
Discovered Today
Intern, Technical Writer
Pune, IND
Discovered Today
Senior Functional Consultant, AI/ML Implementation
Pune, IND
Discovered Today
SaaS Product Implementation Program Manager - Public Sector
Reston, USA
Discovered Today
Senior Director, Demand Generation
, USA
Discovered Today
Software Engineer, Cloud Site Reliability (SRE)
Pune, IND
Discovered Today