Fulfillment Specialist

About Sagility

RESPONSIBILITIES

• Conduct outreach via email, text, and phone calls to current & former Sagility staff who require assistance returning Sagility-owned assets.
• Process returned Sagility assets received at the warehouse
• Create and manage shipping and return labels
• Prepare shipment boxes, including assembling boxes, adding packaging materials, inserting return labels, and sealing for shipment.
• Maintain an inventory control system accurately track all incoming and outgoing equipment shipments by ensuring scanning and staging are completed quickly
• Ensure equipment shipped to New Hires are accurately assembled; addressed; and contain the proper assembly instructions and HR forms
• Work with shipping company to drive on time delivery and notify stakeholders if shipping is affected in any way. Continually build relationships with shipping companies to identify improvement and cost opportunities
• Work with HR and other stakeholders, strive to have 100% of equipment returned from agents that have left Sagility by coordinating communication and return processes/steps
• Provide regular reports to understand Equipment on hand; Equipment awaiting return from employees; and cost of shipping and packing materials
• Maintain cost associated files to understand and drive cost efficiencies. Make recommendations where applicable and drive implementation of agreed upon recommendations
• Using step by step instructions, test returned equipment for damage and quickly put back into inventory or returned to manufacturer with assistance of IT group
• Continually review the Work@Home Fulfillment lifecycle and develop solutions to overcome obstacles