FT Brand Ambassador

ESSENTIAL DUTIES & RESPONSIBILITIES

• 1. Provides excellent customer service, ensuring there is always a customer first mindset.
• 2. Understands sales objectives and consistently meets or exceeds individual KPI (SPH, data capture, etc.) and utilizes key tools and resources to effectively drive performance.
• 3. Contribute to the achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brands policies and procedures.
• 4. Connect customers utilizing our Polo Connect program.
• 5. Demonstrates passion and knowledge of fashion and styling.
• 6. Understands and can educate the customer on all programs, initiatives, resources and offerings available to the customer
• 7. Provide customer service in the fitting rooms area assisting with sizing and maintaining store standards.
• 8. Maintains store standards, policies, and processes on sales floor and BOH. Completing all opening and closing responsibilities as required.
• 9. Support operational activities such as floor sets, replenishment (ISOS), etc.
• 10. Participates in individual company trainings included but not limited to compliance, product, process, talent development and company initiatives.
• 11. Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always priority.
• 12. Provides necessary feedback to Management on product feedback, category opportunities or needs.
• 13. Maintains store visual standards and using visual techniques and company guidelines..
• 14. Supports a professional and positive work environment, champions company core values and upholds company policies,
• 15. collaborates with colleagues, and contributes to a cohesive and inclusive team environment.